Woodhouse Spa - Orlando

"I recently visited woodhouse spa hoping to replicate the luxurious experience I had enjoyed during my previous visit when they were at their original location. However, my recent experience left much to be desired. Upon arrival, I was surprised to discover that they had relocated to a temporary location, a fact that was not communicated to me prior to my appointment. This lack of transparency was disappointing, as I had expected the same level of service and ambiance that I had experienced at their previous location. While the service provided by the staff was still commendable, the overall atmosphere and amenities fell short of my expectations. Several amenities that I had enjoyed previously were either unavailable or not up to par. The lack of attention to detail and the diminished sense of luxury detracted from the overall experience. As someone who had previously been impressed by woodhouse spa, I had high hopes for my return visit. However, the reality fell short of my expectations. Moving forward, I hope that they will prioritize communication with their clients regarding any changes to their location or services, and strive to uphold the high standards that they are known for. But the massage was amazing!"

"Just bought a "Mom to be" package to my wife and I when she tried to book the services included, she was informed not all services are available. The due date is 5 weeks from today and she won't be able to use the service AND it is no refundable (none of those information were disclosed on the website). What I bought that should relax my wife, stressed both of us. Not reviewing the service itself but what I understand that is part of the service (it starts on when clients are looking for something until they leave the place with the service done). Very frustrating."

"What a joke. I was never told it was in a temporary location in an office mall. The lady had to come find me, because the location looks so different than the picture. I booked here, because I went to the one in WPB and it was amazing. Like almost $300 for a facial at a rando office floor? The sauna doesn't even look like the pictures. I mean nothing is like it is in the photo. There was a utility box in the changing room. The restroom is out in the check out area. The soap smells like the hospital soap my facility uses. The dim lighting just looks like that section is not available. In fact they had to let me know I could sit in that section. The girl that gave the facial was nice, but you could hear the staff talking by the door the whole time. Someone said it's no better than Massage Envy and give that woman an award for being right on the money. I wished I would have looked at the reviews. Unfortunately, you can't trust some places to be upfront."

"I booked a complete reset package for myself and the services I received were great, but I will not be returning. They are currently in a temporary location that feels more like a dark office than a spa. I felt on edge throughout the entire experience due to the lack of ambiance. When you first get in they take you to a locker room that feels like a break room with a sauna taking up 50% of it. The changing room inside feels like a utility closet with only a curtain to block people from seeing you change. The lounge you sit in before and between services feels more like a living room with random furniture rather than a spa. Most of the treatment rooms feel like offices without the lights. Additionally, because of the temporary location, they are not offering manicures or pedicures. Despite this, they still allow you to book packages that include nail services. I had to ask the woman working the front desk about it to have the price of the package because I did not receive 2/4 of the services included with the package. Prior to visiting I was not informed that they were in a temporary location and was not told that they would not be able to perform 50% of the services I booked. The experience was not relaxing and definitely not worth the price as there are much more luxurious spas in the area that are at or below the WH price point. EDIT: A representative from the spa reached out to apologize for the atmosphere at the temporary location and did offer to allow me to try the salt room at their new location (when it opens), but that was swiftly followed by a request that I remove my review. I was advised that they have edited their website to show photos of the temporary location, but that is false. I do not believe in giving money to any business that would attempt to deceive potential customers, so for that reason, even when they open their new location, I do not plan on returning."

"You'll be better off at Massage Envy or any other place that charges $50/hr for a massage. They need to update the pictures on their website. The place is dark and uncomfortable. The furniture is beyond dated. They do not have an actual changing room, just a small closet behind a curtain. The massage rooms are not relaxing or comforting. There was a hole in the blanket on the massage table. They should have just shut down while they wait for their new location. Or at least decrease prices by 75% because IT IS NOT WORTH IT. Two stars only because of good customer service."