Lovesac,

370 San Lorenzo Ave Ste 2405, Coral Gables, FL 33146, United States

"I walked in with the intention of just looking but Jennifer and Diamond were beyond helpful and pleasant. I didn’t feel pressured into buying that day but confident I would not need to go home and think about it. Customer service counts also knowledge of product from the sales rep."

"Amazing experience from scheduling to purchase thanks to Eve! My wife and I recently purchased a "sactional" couch from the Coral Gables Store. We scheduled an appointment to try out the full line with the manager, Eve. She greatly exceeded all my expectations of customer service. The store was very clean; everything was properly sanitized for our tour. Eve was able to answer all of our questions, work within our budget, and even recommended us a "sactional" build to maximize our customization possibilities. Her knowledge of the products is truly excellent! When checking out, Eve went above and beyond to help my wife re-activate her Synchrony account so we could take advantage of the financing options. I truly cannot say enough about her commitment to customer service. I have purchased from other Lovesac stores and their associates do not compare. I will be sure to buy any accessories at the Coral Gables location instead of online based on my excellent experience. Thank you, Eve!!!"

"Mrs.Eve took the time to show my family everything on her store. We ended up buying a beanbag. After receiving the bag, we called Mrs Eve for guidance and she went the extra mile to help us. Very happy with her service and attention to our requests."

"We met Eve Cooke at the Coral Gables store while on vacation in Florida. She quickly answered all our questions. While we were only gathering information Eve still made notes and took pictures of our 2 different layouts. Office and living room. After watching the Facebook live presentation 4/4 we decided to purchase. We emailed Eve Saturday evening to contact us when convenient. She called us within the hour to go over and finalize our order. Thanks Eve for great customer service."

"I purchased and was promised a free cup-holder with my purchase, was later told by the manager, Eve, that it was only if I purchased the day I visited. I was not told that by my salesperson, Jennifer, who by-the-way was an exceptional salesperson. Jennifer took my order over the phone the very next day and agreed to include the free cup-holder I was promised with my order. Did not receive it with my delivery. Upon calling back to inquire, I was put in touch with the manager, Eve, whom I never met or spoke to before and was rudely told by her that the offer was "off the table, you are not getting a cup holder" because it was only offered if I purchased the day I visited the showroom. I was not told that and actually reconfirmed I was getting the free cup-holder when I ordered the nxt day. Also she had the balls to say... "Sir, we have people that buy $15,000 sactionals and don't ask for anything" Appalled! Cup holder would have been cool, not the end of the world, but to ruin an otherwise great experience over a $50 cup holder, I was promised? That just left me with a cheated feeling. Get it in writing if you go to this store."