Mercedes-Benz of Cutler Bay Service Center

"I want to thank Damian and the rest of his staff for their great service with my vehicle. Everyone was very profesional and always kept me up to date and informed. I recommend this mercedes service location, thank you once again."

"I want to really thank Oliver & Daniel for all their help in muy buying process and making sure I had all the support I needed. Totally recommend them !!!"

"Didn't resolve my issues sadly the vehicle I had brought a year ago had issues that were not flag by dealership at the time of Sale to me. Of course the car's warranty has now expired. Though this car was certified by them before I made the purchase 10/05/2021. Went back to dealership and spoke to my Sales person he stated that the car was not found to be certified under pre-owned certificates that the dealership does a check points of all issues of vehicles. Which I know it had a sticker on window shield stating Certified. There was a Carfax report done on it as well. Or else I wouldn't have purchased it. Also, I felt mistreated even when I took my best friend to purchase a new 2022 SUV 300 with Cash price paid in Full. I am still looking forward in writing a letter to the General Manager or Owner of Cutler Bay Dealership or main in Coral Gables see if they can at least consider resolving my issues. Being that I did gave them my business plus my friends large deal purchased of almost 57k those deals don't come in easy on a daily business day."

"I scheduled an appointment for service B, which is pretty much oil change at 48K miles. Since the last appointment took five hours I decided to request a loaner, so I’m not stuck there all day. It took over an hour to get my loaner and get checked in. I don’t think there is value in paying 800 dollars for an oil change. I mentioned that the car has been making an unusual noise. They can check it for $275 just to do the evaluation, I love owning a Mercedes. I love my SUV as it drives fantastic, I can’t say that about the loaner I got it felt like it was going to stop at any minute. It was shaking and making random noise while driving. My service advisor was very nice, the employer were overall very nice , but the service and the value I would not recommend. Never again. My experience purchasing wasn’t that good, and now the service is just as bad."