West Kendall Toyota Service

"My service adviser Craig Coning is #1 in my book.. he's had a long relationship with Toyota. When I first met him, he was a technician and is now a tremendous adviser. He has the tech background and will always give you the best solution for you and your car."

"I've taken my Prius to WKT for ten years and always had excellent service, but today was the best service experience I've ever had (and on a Sunday)! I was concerned that my experience would change when Tony Aponte retired, but Alfonso R. proved to me that continuous good service is guaranteed. Special kindness was extended by Mariela when I checked in and out! Good, consistent, professional, kind, and competent staff have always assured that my car was safe, well maintained, and up to date on all services. Not to mention that the two problems I've had with the hybrid electronics have been covered by Toyota! I would never go elsewhere to purchase or service my car!"

"Customer service at the service center is top notch! I was there for a complimentary air bag recall . The service was efficient, quick and courteous. It was a very positive experience!"

"Had a horrible experience yesterday at service. I went in for pop tired. It took them 5 hours to return my car. I have 2023 tundra Wich is making noise every time I break. They have no solution for it."

"Horrible customer service, and that’s putting it lightly. I’ve taken my Tundra over three times for service because it was never fixed the first time. I got new tires (hefty price tag of course) with incorrect alignment. Took them in again to get the tires aligned, which should’ve been done right the first time and they’re still not aligned properly. Took it in for an oil change, oil filler cap was not placed properly and all the oil leaked out of the car. And weirdly enough, one of the cashiers took a picture of my debit card, tried to play it off, and a day later an online purchase was made with my card. When I try to ask someone about all of this no one can seem to be able to give me any answers. I pay a good amount for my Tundra, obviously gave the dealership business when I bought the car, so to be treated like garbage is absolutely infuriating. You’re better off going somewhere else."