Firestone Complete Auto Care

"Wish I had reviews before going here. Very poor customer service, one guy downright rude. Went in there to buy tires other than Firestone brand and they treated like I was less then dirt. Tried to force me to buy their brand. If I wanted your brand I would have asked for that you idiots. Thank you though cuz I bought the tires online, got a great price, and had them mounted by a mom and pop shop who will now get ALL my business."

"Sunday, December 3, I went to Firestone, without an appointment because my oil change light came on. Another customer came needing an oil change. Forgive me for not remembering names but the gentleman at the desk exhibited excellent customer service. He assisted me and the other customer. It was quite apparent there is a staff shortage. I was able to get an oil change, tire rotation and new windshield wipers. I am very appreciative of the service I received from the front desk gentleman and the oil change technician. Thank you."

"I scheduled a 7:30 oil change. I was there by 7am and was told there was one car ahead of me. By 8:05 I was told I needed several things more to be worked on the car. Which this was fine. I didn’t appreciate being lied to, they stated I needed an air pump. That this work will take 20 minutes and cost $40. In fact it was an air filter that was $43. If I was told it was an air filter, I would have declined. Simply cause I know it cost my $15 to buy one and I know how to do this work in 2 minutes. I didn’t like that I wasted my time, over 2 hours for an oil change, and misleading air pump change that was air filter change. All I’ve had done before at another Firestone before in 1 hour or less when I scheduled an early appointment."

"Had a blowout late Saturday night. Went in on Sunday and they had everything in stock and installed them in just a couple of hours. Joe at the front was friendly and helpful. Price was exactly as i was quoted and had me back on the road same day. I couldn’t believe i was able to get everything done and fixed on a Sunday with no appointment scheduled with any kind of advance notice. Great experience and will definitely be back!"

"I'm writing this while I'm still here. I was having trouble getting a window regulator replaced. No one had them in stock or time to book me. My dealership didn't have availability for the next 11 days. No window + Florida hurricane season. LOL I called and they had she day availability, no guaranteed time, and they could order the part same day. This saved my next 3 weeks of plans. Tom was friendly and empathetic."