Firestone Complete Auto Care

"Walked in for an alignment i was the only customer and there was 1 attendant in the showroom, he was doing paperwork but regardless didn’t greet me or say he would be right with me until about 5 minutes of me standing there. I asked if there was a wait for an alignment and was told there was only one ahead of me so it shouldn’t be long, i was asked if i was gonna wait for it which i was. After waiting 1.5hrs there was still a vehicle on the rack, i called Tire Kingdom and was told id be taken immediately so i retrieved my keys and went to Tire Kingdom. Tire Kingdom did in fact get me on the alignment rack immediately and the cost was $20 less."

"They should provide a before and after diagnosis every time someone takes their car over any firestone place to be fair. It would help the customer to know what was wrong on the car and how good they worked on it. Like I went over to do my alignment on the wheels. Took them 15-20 minutes before they brought my car back. I was confused whether they were fast or they didn't do anything."

"I am a single woman. I only go to the Firestone store on Cleveland because of Dan. I trust him. I have been going to this facility for years.Dan will give you the best service possible. This a company you can rely on. I have referred many of my friends and coworkers to Dan. Keep up the good work!"

"These guys in firestone are awesome and have the type of experience necessary to be able to handle the tasks needed to get things done on my car. Honestly, I wouldn't want to go anywhere else to get my car fixed, and the credit card system they have makes it easy to get things going."

"This review is long overdue, but I have to shoutout Justin for the amazing assistance he provided me. I came in with a wheel alignment issue only. He mentioned that two of my tires were wearing out very thin. I was in no place to afford new tires, but after speaking with his supervisor , he was able to provide me with the alignment, a car inspection, AND the two new tires within the budget I provided them with. I was extremely surprised by the great care they took wanting to ensure my vehicle left in good standing at a price I couldn't refuse. I really appreciate Justin's care and effort in getting me what I needed and more. Well earned 5-stars."