Firestone Complete Auto Care

"I went in for an oil change and tire rotation. The service writer came and told me the wear on my font tires was severely worn compared to the rear tires. I told him to put a new set of tires and align the the front end. He installed the Firestone Destination tires and sold me the life time front alignment. He explained that I could have the alignment with each rotation to make sure I won't revisit my previous problem. When I left the store I noticed a complete difference in the drivability of my car. Smooth, quiet and comfortable. These are the best tires I have ever driven on. Good job Firestone."

"Horrible service at this location. I paid over $900 and they forgot to rotate, balance, fix my flat, put air in the tires, change the oil, and then suggested I need another $7,000 of work done. Had it looked at by a local shop and they said the car is fine and doesn’t need the repairs. This is the last time I buy tires here because your “warranty” sucks."

"Price, there are less expensive places to get tires. Your customer service is great overall. While everything went smooth, there is not a very friendly air about the place. Staff seems overworked. I guess the best way to put it is they are professional, but not very friendly."

"I’ve used them so many times and they are always professional, the store is clean, and they always do good work. I will definitely use them again. And because I have a Firestone card I didn’t have to pay for a flat tire repair. It’s rare that a company consistently does a good job. They also take you in right away if you make an appointment."

"I recently visited this location for new tires, brakes, and an oil change, which amounted to a significant expense. Unfortunately, within two days, my wife noticed unsettling 'clunking sounds' while driving. Investigation revealed that all 20 lug nuts were left only finger tight. This safety oversight is deeply concerning, and despite my attempts to communicate with the corporate office, there has been no response. Safety is paramount, and I hope this feedback prompts necessary improvements in their service quality."