La-Z-Boy Home Furnishings & Décor

"I purchased two custom recliners from Lazy Boy in Naples. Brian was my sales person . He was new, in his role, but and he was very easy to deal with and asked for help from his management when he did not know how to write up the order. I ordered the swivel glider electric chairs on 8-5-23 and they were delivered on 11-29. The delivery people were very professional and they showed me how to use the remote and demonstrated the features of the chairs. I physically inspected both chairs for rips or tears. There was not any. Three minutes after delivery people left, I sat in the other chair and it made a loud squeaking noise and it wobbled. I immediately called the store and asked for the delivery people to come back to check the other chair. I could see their truck outside. I spoke to a RUDE man at the store. He told me that once he delivery people walk out the door, it is a repair issue, I stated again, they were still out front. He told me it was now a repair issue. I told him I did not want a chair that needed to be repaired three minutes after it as delivered. I paid $4800 for the chairs. The RUDE man told me “nothing is perfect...things happen”. I told him I wanted to return them or exchange them for something else as when something is defective when it first arrives, it is always a “lemon”. He stated that per my contract, I am stuck with them. He said he would schedule service. Now the other chair is squeaking. I will NEVER BUY form Lazy-Boy again. I have been a loyal customer for 20 years. The quality of the furniture is no longer good.. This location is independently owned and is abysmal to deal with. STAY AWAY from this location. If you feel you MUST order something, do it online as they have a better return/ exchange policy and MUCH easier to deal with."

"Matt was extremely helpful and professional . Most of all was able to make it possible to get my mother in law her new chair in 2 days instead of having to wait 2 weeks for delivery ."

"Sales staff was professional and friendly. However, it took more than a year to get our furniture and then they discontinued our selected upholstery so we had to start all over picking something else. Recliner mechanisms work great but disappointed in the wavy cording on the cushions. A decent quality cushion should not look that that. It all was expensive so I assumed the quality would be better."

"Service, kindness and empathy above and beyond! We didn't realize how fortunate we were when the luck of the draw gave us Donna King as our associate! We learned a lot during her patient demos of chairs that actually met our requirements perfectly and wound up buying a pair. Delivery lead times are beyond her control and lengthy. Several weeks later, a medical problem posed an immediate need for one of the pair and somehow, Donna was able to find a way to meet that need. We are VERY grateful and loyal Naples La-Z-Boy customers forever!"

"We love Lazy Boy couches and chairs! We have always had great experience with them holding up and lasting for years. We had a wonderful experience at the Tamiami store in Naples. Sue was friendly, very knowledgeable about the product and very respectful of our opinions and desires in shopping. She was always available, but allowed us to "look" and discuss what we were seeing. (That is very important to me, as I will leave if a salesperson is following me everywhere when I am just shopping. ) We had not even planned on purchasing that day, but with Sue's help we found exactly what we wanted and ordered a new couch and chair. Thank you Sue for a wonderful shopping experience. We can't wait to get our new furniture!"