Mattress Firm Forum Plaza

"This review comes on a business basis - not as a customer. I was having issues with getting in contact with another store in Fort Myers regarding a delivery of bed frames. I called the Forum location and Derrius was a delightful pleasure. He was able to contact the store for me and even included me in on the email to ensure everyone was on the same page. Not only was he professional, he knew exactly what I was speaking of and was able direct me to the person I needed. I could hear him smiling through the phone. When you deal with so many rude people on a daily basis, it is always a breath of fresh air when you come across someone who knows what customer service is about. Keep that same energy Derrius! Great Job!"

"Darius was the Best!!!!! I wasn't exactly sure what I wanted when I got there but he explained a lot to me to help me make the right decision for me. I would definitely go back to see him for my other bedroom. Thank you Darius for taking the time to help me I really appreciate your awesomeness!!!!!"

"Angelica our sales agent was amazing from the time we walked in, all the way up to signing the paperwork for our new mattress. Angelica was very knowledgeable and very helpful, she answered all of our questions about several of the mattresses we looked at and when we made our decision on the mattress we decided on, she wrote up the paperwork and scheduled a delivery date for the next day. My wife and I were so happy on how easy the process was, we were in and out of there in less than an hour. I can't say enough about how impressed we were with Angelica and how stress free she made it to get our new mattress. Sincerely, James sortore"

"Darrius was an absolutely fantastic salesman. Extremely knowledgeable, and did not pressure me into anything. We were looking at the high end model but had to come way down to maintain our budget. He maintained a professional and positive attitude through it all which was a nice change of pace considering we just purchased a vehicle and had dealt with commission based vultures. Our experience was nothing less than a pleasure and we will definitely be returning in the future."

"Showroom was immaculate with so many choices! Angelica was the best in figuring out which mattress was the best for me. She was extremely professional, patient and made this process very easy. Next day delivery and I can’t wait to try out my new bed!"