Casper - Midtown Tampa,

1128 Gramercy Ln, Tampa, FL 33607, United States

"I needed a new mattress. After extensive research, I had my options narrowed down to three with Casper being one of them. Casper was the only one who had a store in the area where you could see/try the products. I scheduled a “nap visit” with Beatriz and she was very helpful and gave me the time to experience each mattress they had on display. I went back to the store a week later and was very lucky to get the store manager, Cassi, to answer my follow-up questions. She was so knowledgeable of the products and was very patient in answering my numerous questions. I never felt pressured or hurried to make a decision. She also helped me to stay within my budget and bundle my items to take advantage of great discounts. The Wave Hybrid Snow mattress and coordinating pillow felt like I was resting on a cloud with just the right amount of firmness. Their delivery fees are very reasonable compared to their competitors and they even offer an expedited service for a small fee if you need it right away. I can’t recommend this store enough and am looking forward to having my purchases delivered."

"Great service and quality"

"Visited the store in the Midtown complex a total of 3 times before pulling the trigger on our Wave Hybrid split King with adjustable base and Snow Cooling technology. On the 3rd visit brought my husband so he could experience the different models. He was a bit skeptical based on price point, and wanted to check out Mattress Firm before making a decision. Went over to the traditional mattress place, tried purple, and all the other options and nothing compared to the Wave Hybrid. So we went back to Casper bought the bed, adjustable frame, pillows, blankets, duvet, and comforter set! Took advantage of 20% off entire purchase buy more save more promotion! Non pushy sales associates and very nice store experience. I give 4 stars instead of 5 because the price point is on the very high side for this top of the line model. More than I wanted to spend but we splurged! After our minimum 30 nights sleep, ended up returning the beds. They just did not give us the support we needed and we were not comfortable, way too soft, and not cooling at all. Ended up buying tempur-pedic cooling luxebreeze. Casper did honor 100 refund and they took the mattresses and adjustable bases back. They had a company come and take them."

"Cassie and Joey went above and beyond to fix an issue that was outside of their control. Thanks to them, we have a fantastic new bed!"