Pottery Barn

"I'm extremely disappointed with Pottery Barn. Ordered items weeks ago, and the constant delays are beyond frustrating. Terrible customer service and lack of communication. Won't be shopping here again. Ordered what I thought were artificial flowers, but they turned out to be real! Surprise, surprise. While they're lovely, the confusion was disappointing. Better clarity on product descriptions would be appreciated. Pottery Barn's service is a letdown. Ordered three candlesticks a month ago, received only one, and the other two are still in transit. Frustrating delays and lack of updates. Disappointed with the overall experience."

"Buyer beware. My wife and I typically expect higher quality from a store like this. However this is my second time having a terrible time with furniture delivery. The warehouse in Lakeland Florida, is clearly clueless. I am not sure how pottery barn remains in business with such terrible customer service. I purchased a carpet in store in the Hyde Park shop in Tampa, FL. I paid for the carpet in full and was given a delivery date within 2 weeks. A week later I was charged for the carpet again, had to dispute this several times and then they backordered the carpet. Another month goes by and they now have the carpet in the warehouse and contact me to set up delivery. I take the day off for delivery and received a call the day prior that they lost the carpet and are doing a 72 hour search. I complained and received a refund for the delivery fee and was promised I would be contacted within 3 business days. Nobody contacted me so I cancelled the carpet and now I am fighting to get the rest of my money back. Pottery Barn! You have lost a customer and I hope many people read this as you don't deserve to be in business anymore."

"My wife and I stopped by the store looking for a few lamps for our bedroom. Sophia was such a pleasure to work with. She walked us through the options and helped us find a perfect solution. Sophia was patient, knowledgeable and friendly. Thanks for providing us such excellent service!"

"Delivery has now been cancelled twice on me. This is after waiting 3 months. I have now missed 2 days of work and can’t get anyone to actually help me. I can get people on the phone but no one with any actual answers as to why my delivery was cancelled either time. I feel like this entire company is a scam and I would recommend shopping elsewhere."

"Terrible!! Waited 3 months for my table just to come damaged and now they don’t have the table anymore!! The customer service is awful… didn’t do anything to make it right. 10/10 would NOT recommend"