Massey Cadillac Orlando North Service Department

"There is so much that I can say about the team at Massey. I’ve been going there since I had my 1995 Sedan Deville and the service department is the best. I recently took my 2016 SRX in for service and Jessica made sure that I was taken care of. Billy, the service manager, is also amazing. They always take such good care of me and I feel like family. Thank you Jessica for going above and beyond every time I need you."

"Margaret was great! She met me when I pulled into the service bay, got all my details, and the car was in and out in about two hours. It was only an oil change and a tire fix, but communication was great and very happy with the process."

"Exceptional experience at the dealership while getting my car serviced. Danny's professionalism and friendly demeanor is unmatched. I drove 1hr. to this location due to a different dealership being very dismissive and this location on the other hand was able identified in 45 minutes and one visit a bulletin and another minor repair needed. Outstanding principles being implemented: Customer Obsession, Earn trust, Deliver results. I highly recommend this dealership for their outstanding service and commend Danny for his dedication to customer satisfaction. Thank you for making my car service a truly pleasant and stress-free experience. I will be driving 1hr for anything this vehicle needs, including oil change."

"I drive 2 hours to go to this dealership (in Orlando on JYP) because I trust them. It’s always easy to schedule an appointment for service, getting the time that fits my schedule. Margaret and Jessica are always professional and personable Recognizing me and calling me by name. The check in process is always smooth and without drama. They keep me appraised of the results of their thorough inspection and await my approval to begin. They are very good at seeing my car on the appointment time and my car is always vacuumed and washed before returning my car. It’s fixed correctly the first time. I think this starts with leadership, Mr Waddle doesn’t hide out of sight behind his desk, but can frequently be seen in the service area to insure quality service that is expected from this nameplate…Cadillac style and service. I will continue to trust them with my service needs in the future."

"My recent experience at Massey Cadillac on North John Young Parkway Collision Depart with a 2023 Cadillac CT4 Luxury Sedan has been extremely disappointing. The car was handed over to me in a filthy condition, both inside and outside, including the engine and gasoline compartments. I noticed that the rear window heater's center line was in a different position, and the manual was dirty and came in a worn leather case with "Cadillac" on the front instead of the Cadillac emblem that was there when I purchased the vehicle. The seats' flaps are hanging out and don’t feel like the seats that were initially in the car. I also noticed scratches on various items. I had two sets of mats in my car. The top set of mats was missing, and the bottom set was replaced with a worn-out set of mats. The screen displays and the interior and exterior lighting was different too. Please refer to the pictures for further details. Despite my numerous inquiries, I have not received satisfactory answers to all of my questions. I sent the car to the collision shop for exterior damage on June 2nd, 2023, but did not receive it back until July 20th, 2023. I strongly suspect that something happened to my vehicle during the time it was in the collision shop and that the staff is attempting to cover it up instead of being forthcoming with me. I am livid and seeking legal advice."