Service King Collision Orlando West (Now Crash Champions)

"At first I thought the company was really good, fast, and efficient. But after receiving my car back I had to bring it back to get the headlights recalibrate and synced because they were coming on at different times. A few hours after I dropped the car off I get a call saying that my car was in the shop and the auto lift came on and my car was lifted up by the drivers side door. Severely denting and folding the bottom of my door up and also denting the front fender on the drivers side. By the time I got there later on that day to check on it the car was already taken apart, so I couldn't really see exactly what had happened to it eccept through pictures that they took. They said they would take care of it and got a Rental car for me to drive while my car was down. When returning to pick up my car 2 weeks later the car seemed okay at first glance. But the more I looked at it the more things I found wrong with it. There were multiple runs in the paint. That were an easy fix by buffing them out. Even though one was left. There are few areas where the paint was chipped and missing on the door and front bumper. The driver's side rocker panel wasn't clipped on all the way. And still has a dent in it from where the door was lifted and crushed by the auto lift. I can now hear a lot of road noise coming from the door that was replaced. The rear bumper lines now stick out and do not match the rest of the car because of the car being lifted by the door. As far as fixing everything the manager did Clip the rocker panel back in place But the small dent still remains from where the door was pushed in. The manager tried fixing the paint chips in the door and front bumper by Dabbing paint on them and not re-spraying the chipped areas. He does not want to take responsibility for the back bumper being out of place and told me to call a sister company to see if they think it was caused the car being lifted up by the door. Ive tried calling him to get the number to the sister company but no answer. The car is a unibody car and clearly when one side of the car is lifted up by the door will push other things out of place according to multiple other shops. I was told the headlights cannot be any more synced and calibrated and will always come on a different times even tho when I purchased the car they came on at the same time. When I spoke to a Mercedes Tech he told me they can gladly fix it And they should be coming on at the same time, not at different times And would gladly fix the problem if I were to bring it into them. I've called the manager back after i've left the last time but he has never returned my phone calls. Even after calling my Insurance Company having them call I still have not got a call back from anyone. If I could give them less than one star or zero stars I definitely would! Jordan. L"

"This will be my second time using this company unfortunately no thanks to stupid drivers on the road but nevertheless they are amazing at what they do they keep me updated every single step and a quick turnaround even on part that have been back ordered. I've had to be put on hold by my insurance for 2 months this second time and I called them up and they actually were able to help me contact them and setup an appointment immediately meanwhile my own insurance was taking forever and actually remembered who I was just over the phone I wasn't just another customer to them I really appreciated that I don't normally trust a lot of car shops but they will always be my go to from now on"

"My car was unfortunately backed into in a parking lot. The driver left my bumper crushed in and tail light cracked. I’ve only had my car for about 4 months! Thankfully, the good people at Service King did such an amazing job with my bumper and tail light repair, I thought they swapped my car out for a new car completely! Only took about a week to complete, which I feel like was super fast! Friendly and efficient staff. Kept me up to date on the progress of my repair throughout the week. Five stars from me!"

"I had to get a front end collision repaired on my 20' elantra gt. The quote process was quick and smooth. I was consistentaly updated with repair costs and the status of my vehicle when turned in. They gave me an ETA and they finished about a week early. The repairs and paint/body work looked suberb. I am a very skeptical person but I can reccomend this business. Thank you service king for great service."

"Service King did a wonderful job. I knew nothing about them until my insurance company suggested that I used them to fix my car after it took a hit in the rear. The staff that I interacted with was super friendly and helpful. Since my insurance company sent me there, Service King was expecting me and pretty much knew who I was when I walked in. They even made sure I had a rental car next door at an Enterprise. When I dropped off my car, they hooked me into their text service and I pretty much recieved daily updates on my car which was great. The first text I received was the estimate and time frame on the afternoon I dropped off my car, amazing. The car was finished just over a week later on the day they first told me it would be done and it looked perfect like it was never even hit. I will definitely use them again."