Goodyear Auto Service

"So I went in to have my brakes and my rotors changed, and there was a little bit of a discrepancy on pricing, where, at the expense of my confusion the store manager, Aaron took it upon himself to still honor the price that I thought I was quoted at… not only did he honor the price but as ashamed, as I am to admit this, I was extremely belligerent and rude, because I felt like I was being taken advantage of. Hindsight is always 2020 as I soon discovered that there was an error on my end, and I had to pin my tail between my legs. I must say this he (Aaron) in no way shape or form needed to do this, especially considering the fact that he had a written quote right in front of him that I had signed. However, because I was dealing with two different employees, there was just a little bit of confusion on the back-and-forth between the two of them. To be quite honest, I was absolutely shocked that somebody would go above and beyond what was necessary to fix the problem, but Aaron did that, when I would’ve kicked my own self out of the store, Not only did he fix the problem he was excellent in explaining everything to me in terms of what needed done right now, and what would need done in the not too distant future. I came from a horrible experience with a mechanic, so it was a breath of fresh air to have somebody who treated me like a human being, and not like a bag of money. If you need a great, honest, reliable, and trust worthy mechanic, this is where you need to be."

"Quick diagnosis of starter issue/replacement, they called back to recommend a serpentine belt because they heard a squeak, they called back again to recommend replacing the battery (even when it had 5/22 on a 3 year free replacement battery). I declined and later had both Walmart and a local Goodyear in VA load test it. Both tests showed a very strong battery. Be careful with upsales!"

"I had a 10 AM appointment today to have a code on my car checked. I told him yesterday when I made the appointment that I wanted him to do the diagnostic. I arrived 9:45 they took my car. They did the code and I don’t know when they did the diagnostic but it was two hours before they came back and told me that it was my thermostat. They then had to order a new thermostat. My appointment as I said was 10 AM. It is now 3:30 PM. I am just getting home from there. Because whoever ordered, the thermostat dropped the ball and it didn’t get ordered. The young man at the desk was a very nice young man, and I’m sure the work they did was excellent because Goodyear always does excellent work, but and that’s a big butt he was shorthanded today, but I heard him numerous times on the phone telling people without appointments to come in that he would fit them in. This doesn’t sit well with me when they were those of us who had appointments who were sitting waiting for our cars to be done, and they were not done"

"Worked with Aaron, who was determined to turn a bad experience (from another tire shop) into a good one. Would absolutely get my Mercedes serviced here again in the future. Excellent customer service."