AutoNation Ford Brooksville

"I had the pleasure of using AutoNation Ford for service on my 2021 F-450. The process from making the appointment, checking in on the day of the appointment and being kept informed of what was needed to correct the issue that the truck was having was extremely easy. Since the work would take time Don, the service advisor, made arrangements for me to be taken home. Later that day he called when the work was completed and rather than me traveling back to the dealership to pick up my truck, he made arrangements to have it delivered to my home, a service that the dealership surprisingly offers. Each step of having service performed was easy. I would highly recommend AutoNation and will certainly be using them for future services."

"Most of the service was great. The only issue I had was with the woman checking you in/ out at the register. I understand she may be new, or in training, but her attitude made you feel as if you were bothering her. I merely asked for a copy of the work preformed and she told me that they generally didn’t do that. ( I have a prepaid plan on oil change . On the plan I don’t pay extra on an oil change. She was trying to charge $14 .00, for an oil filter) Fortunately a knowledgeable and courteous man helped her correct the billing and print a service report. Please tell her she is the first person customers meet. Her attitude is important. She sets the atmosphere for the interaction between Auto Nation and the customer. Thank for caring about your customers experience with your company."

": “Everything about the buying process was excellent! This includes salesperson, the front desk personnel, and the closing and finance process. The sales floor was clean and inviting. My salesman, Chris K ,was patient and knowledgeable as we searched for the perfect vehicles for me. When the car arrived Chris spent a very long time explaining the many features of my new 2024 Platinum Explorer. I will definitely recommend the dealership to family and friends.”"

"Great experience. Treated as a valued customer. Published price was the honored price, no unobtainable incentives. Salesman Chris is knowledgeable and took the time to explore the many features."