Legacy Furniture Mattress Ocala

"Great experience working with Gavin. Customer service is next to none. Legacy has a great selection of furniture to choose from that accommodates all budget types. He helped me find what I was looking for and was able to get it in store quickly! Already ready to furnish my next room and only shopping at Legacy!"

"We purchased a split king mattress from Legacy furniture. We had some problems with the mattress company but all the way through the customer service was excellent. Scott was our Salesperson and he was exceptional, keeping us informed all the way through and helping to close out the deal all through delivery. Thanks"

"Horrible experience . I most likely would have dealt with less frustration ordering online Direct . I went through the store because I believe in doing business with local businesses when possible . Timeline of events: 1. Ordered on 11/25. Upon inspection of receipt determined this was the wrong orientation. I called the store and physically went in to talk to the sales associate. I showed the picture of the email I sent to the associate. The order was updated with a notation and I was assured that the correct orientation would be ordered. 2. Email with a screenshot showing the correct orientation attached "orientation email with screenshot" shown and confirmed in-store on 11/25 3. Email requesting ETA sent on 12/4. No response. Called the store and was told the week of the week of the 18th 3. Email sent on 12/12 requesting confirmation of correct orientation. No response. Called store. Was assured it was correct. 4. 12/11 received a phone call informing me that sofa would be ready and schedule for delivery.in addition to this sofa had a huge tear on the back. Not the delivery companies fault as I watched them unpack it. Informed the store via email with pictures and phone call of the issue. 4. Called store on 12/18 confirming eta for delivery. And that delivery fee be waived since I already paid it the first time and product was defective and damaged. 4. 12/19 called to confirm emails were received. Emails have been sent to I was advised to send it to. When I spoke with associate B. I was told that the email address I was provided is not one that is checked. Informed associate B that associate A told me that the email she advised I use is not checked.. two different email address provided and both parties that provided the two different email addresses are telling me that neither one of them are checked by the other. 4. 12/22 delivery driver calls to inform me that the sofa is on the way and enforce me that there is a delivery fee. I do a three-way call with the driver and store confirming that the delivery fee is waived. 5. Delivery driver arrives solo. No partner. Fortunately my husband was home to help unload the furniture and bring it in the house. I call the store again and inform them that there is only one person here. That the last delivery had two people to bring the product in. She then informs me that the last delivery people were fired due to the last sofa I received being damaged. I inform her that I took a video and sent pictures and that the damage was not due to the delivery drivers that it was at the factory. I once again advise her to look at the emails that I sent along with the screenshots clearing the last delivery drivers of any wrongdoing."

"Wow, service and knowledge in store was fantastic. Delivery easy to set up and very cordial and careful when being into home. And they take your old furniture and give to Habitat for Humanity if it's in good condition. Win win for all. Highly recommend."

"My family and I just moved here from IL. I bought a sectional and a California king mattress and box spring from him and absolutely love them and the amazing customer service we received while purchasing these items. When we got the sectional and got it home we realized we got the wrong facing sectional so we called to see if we could get it switched out and he let us switch it no problem! His prices are also very good compared to all the other furniture stores around town. I will definitely be going to him anytime I need more furniture!"