Prime Storage

"Update: Be aware that their systems may glitch with your entry code when you have multiple units. Corporate is no help during emergencies. Their reps denied having an emergency access code, but the local management staff confirmed that they do have one time use access codes. Local staff is great. Corporate is horrible. ------------ I initially left a 5 star review yesterday regarding that the staff was nice and helpful, but I'm paying for 24/7 access at a premium rate and my code no longer works. I can not get into the building and I have items left in the hallway. I call the emergency number and they said their is nothing they can do after hours. They refused to call property manager. They refused to give me a record of the the call at 12a. I now have property loses of $50 due to not being able to retrieve my items. I want a refund of the storage unit as well as the 24/7 access since you violated our terms under the agreement and are holding my items at now my items will be stolen."

"Shout out to Michelle at Prime Storage in Crestview next to Antioch. Long story short. Had a unit with these guys since 2017. After widdling down our stuff my mother wanted to move into a smaller unit. On 2 October my brother and I moved everything out of one unit and into another. I told Michelle that my bill for the month went out and because of paying month by month she couldn’t give me credit. I said thank you and left it at that. A few hours later Michelle called me to say she talked to her boss and I was going to get my full month back. I thanked her and said I appreciate everything she did for us. If you’re looking to store your stuff I am quite sure Michelle will be able to help you out! Thank you again Michelle for your kindness and understanding. — feeling grateful at Prime Storage."

"I made a reservation online and got an additional unit when I walked in . I had a long day from work and needed to get this done. When I came to the location Mrs. Marcie , Greeted me at the door and had me ready to go with my application she also showed me the units that I was inquiring about. She was such a big help . Great customer service, which is highly rare in this neck of the woods. Very pleased and I will only use prime storage for any storage needed! Best in town and very clean!"

"We highly recommend Prime Storage! Michelle was the main representative we dealt with while storing my parents belonging with them. She was always welcoming, helpful and always professional. Facility is very clean and very secure. Definitely would use again!"

"Unfortunately I have to update from once 5 stars to 1. I would give a negative 5 if I could! Our unit was burglarized and we lost thousands of dollars in value of our stuff. They will not review security camera footage unless they get a court order. No one seemed to care, not even the insurance they force you to get. What's the point in the insurance then? The ceiling to everybody's unit is chicken wire with a big gap you can see into every unit there. Let that sink in! See pictures. On top of going through an obvious very difficult time and breach of privacy and security, we were treated very unprofessional on the day we were trying to move out. Our door access was removed so we could enter the building because we didn't get all the rules of checking out a cart. They had faster response time on a cart then when we got burglarized. I will never recommend this facility nor company. It is not secure. The high prices for a false sense of security!"