Cadillac Pensacola Service Center 5651 Pensacola Boulevard, Pensacola, FL 32505

"I was so pleased with the service I received at Pensacola Cadillac! I was driving from Michigan to Florida for vacation and realized my oil life % went from 33% to 18% and I found this dealer. I was so glad I did! They were able to get me in for oil change for my 2023 XT4 and tire rotation and they were finished within about 20 minutes. Also, the people at the dealer I communicated with were so polite and absolutely outstanding. My wife and I were so pleased and I would recommend this dealer for sure!!"

"The Friday before Christmas and on our way from Gulf Shores AL our fully loaded with Xmas presents Cadillac XT5 stopped running at a light in Pensacola. After waiting for tow for 10-15 minutes we tried to start car again and it started. So rather than tempt fate we went straight to Pensacola Cadillac and they quickly diagnosed and fixed our issue caused by poor installation of a new battery by a AAA technician earlier in the week. Thank you for truly saving Christmas!"

"I had an appointment but I still waited as long as the lady beside me (who did not have an appointment) waited. We both have a Cadillac CTS. I purchased my car here and had a previous car serviced here as long as I had the vehicle. When that lady's car was done, they came to her personally and talked to her about their findings. Then the offered her a complimentary car wash and vacuum. Since no one had updated me on the status of my car, I went to the service desk. They told me it was done and go to the checkout. I had my breaks checked due to the front ones squealing. The checkout clerk told me nothing was wrong with them. I asked her if my car was ready. She said that they should have it pulled up. She handed me the keys, then I went outside trying to find it. I saw a young man sitting between the bays, so I asked him if he knew where my car was. When I asked him about it, the young man went to get it. When I asked why that had not washed my car, he didn't have an answer. My car is a Cadillac, just as the lady's in the waiting areas was. This is the second time in a row that my Cadillac was not given a complimentary cleaning. ! The next day or so, the checkout clerk called me to tell me that the brake pads were in. They cost $500.00 she said. Now why would I pay $500.00 for brake pads that they just said I don't need? BTW, I've been going here for more than 10 years. Not feeling like a valued customer anymore. I didn't appreciate the way they handled my business. Even an update would have made the visit better. I'm now considering going to another service place."

"I was satisfied with the salesman. He was very nice. Gay also needed work done to my vehicle. It was covered under warranty that they did with no problem and the problem was fixed. I'm very satisfied with the Dealership"

"Cadillac of Pensacola was super great getting my car in and out of service for an oil change on time. Jessica Riley kept me informed and up to date on all I needed to know. I’d recommend her for anyone looking for A+ service. The car wash was nice too."