Royal Maid Service 3821 South Dale Mabry Highway, Tampa, FL 33611

"I have a text message that said it would cost “$115-$135” to clean my elderly mother’s small apartment. It was not filthy. She just needed some minor cleaning along with the oven. Well, they ended up charging my mother $250 and said they charge “per hour” which I was not told. Plus, one girl has a feather duster and used this to “dust.” No thank you."

"1st time using the service. Arrived on time. Cleaned everything exactly as they said they would. The ladies were very professional and worked very hard. Will be using the service again and will recommend them."

"Run don't walk...as far away as possible from this cleaning service. Not only did they at their own discretion decide to send 3 cleaners rather than the 2 we agreed upon, thereby charging more per hour, they might as well have sent one cleaner with one hand tied behind their back. I reached out to the cleaning service to hire them for a deep cleaning. I showed the cleaners exactly what I needed done emphasizing deep cleaning, baseboards etc. I decluttered the entire house before their arrival and even laundered all the bedding to optimize their time here. I did more cleaning pre-cleaning than the actual cleaners did. The ladies that arrived were very pleasant but unfortunately the three of them could not communicate with each other to properly work effectively. One was mopping before the other swept and so forth. It was chaos. I was in the other room working and figured it would all come together in the end. Sad to report it did not. This cleaning wasn't even thorough enough for a regular cleaning much less a deep cleaning. Baseboards and crown moulding were untouched...they didn't even have a step ladder to reach anything. Things on counters were not moved to dust, some rooms were not even swept. The wood floors were cleaned with the same liquids as the tile, using the same string mop. My wood floors have streaks all over them. I have since properly cleaned my wood floors with a steam mop. They acted like I was crazy when I asked if they were going to hang up the fresh shower curtains...we don't do that. They attempted to clean some light fixtures and started to remove the glass. Not supposed to do that. A few nights later while my son was using the bathroom we heard glass shattering. Ran in to find one of the "cleaned" light covers shattered on the ground. Thankfully it did not injure my son. All of my window sills, ledges and jams were untouched. Bedroom lights not even dusted same for art on the walls etc. The best part is they charged my credit card $340 for this. It was originally supposed to be $255. As soon as I left and saw that so many things were not cleaned or even touched I called the owners who did not answer my call. I did receive an email and I forwarded photos. I was sure they would immediately refund my money once they saw the photos but instead said they would ask the lead cleaner what happened and said they could come back again to clean. Why would I want someone who didn't clean in the first place to come back to my house? I am not a person who likes to waste time and I needed the house deep cleaned that day for a specific reason and then I have to go back and clean it myself and then get charged $340. I reached back out to the owner a few days later and basically his responses was we had a scheduling issue so we sent you three people instead of two people and they were there for three hours so we charge accordingly. How are you going to charge somebody almost $100 more than you originally agreed upon and then on top of that the customer showed you proof that the cleaning was horrible and you're going to have that attitude you're not gonna try to make things better. I am very sorry that I contacted this company I am not sure how they're still in business if this is their common business practice to bait and switch the customer and then they sent somebody over who doesn't do a good job. Stay away from this company unless you'd like to pay people money to clean your house then have to clean it yourself!! And there was not any untruthfulness involved. The owner emailed me that 3 cleaners were sent because of a scheduling issue. It wasn’t like two cleaners came and then they called a third once they saw my house! Three came in from the start. One cleaner mopping the floors that had not even been swept yet has nothing to do with the condition of the house.If you didn’t do the very basic things as move items from the kitchen island to dust (there were like 5 things on the island) please don’t tell me it was a time issue. I even laundered the bedding ahead of time for them."

"We have been clients of Sophie & Mark for many years and have always been satisfied with their service. Their teams do their job exceptionally well and we have recommended them to numerous friends and acquaintances. They are extremely responsive to almost any request for scheduling and special cleans. They do a fantastic job on my home and they do great work for "move out" cleaning on a property I manage and for my military friends when they PCS. Give them a call for a clean, you won't be disappointed!"

"A friend recommended Royal Maids to me years ago, and they have been doing a great job cleaning our house ever since. The owners are responsive, helpful, honest, and kind. It's a wonderful thing to come home to a clean house, and I'm very thankful to have found this company. I highly recommend them."