CVS

"I can only imagine their rating is low because of the low rent people that live in our neighborhood. The employees here have always been helpful and top notch to my family and I. The people that rated them low, definitely would have said and me. Don't be trash to people and they won't be trash to you, simple as that."

"The manager is very mean. Not super nice and watches your every move like a hawk. She has kicked my daughter out for laughing to loud and browsing in isles. When i ask my daughter to walk in to pick up stuff for me, she is scared to go in because of this rude manager. I understand that they are worried of teenagers stealing, but they don’t need to kick out an innocent teen for shopping and not doing anything wrong."

"Absolute incompetence and ineptness! Every time I've tried to fill a prescription here I've had nothing but problems. They had me come back three separate times and each time said sorry we still don't have your medicine and would tell me to come back the next day. Then after the third time they said they had four instead of 90 of my medication and they would have to order it. Then they tried to blame it on the medicine being difficult to obtain. When I asked them when they would have it they said they have no idea and would not give me any time frame! I told them to transfer my prescription and waited in the Drive-Thru until it was done. They said it was done but, when I called the other CVS they said no it had never come through and they ended up pulling it themselves. I transferred the prescription to CVS on front Street in Ponte Vedra and they filled it immediately! No wonder they have a 2 6 rating! Transfer your prescriptions to front Street and save yourself a lot of headaches!!!"

"Customer service is poor. Initially I didn’t mind waiting thinking it’s the one off and they’ll get more staff. However, it now seems systemic. They promise next day and I make a trip to find out they don’t have the prescription. When they have the drug on hand, more often than not you still have to wait for them to prepare it! Enough is enough! Switching!"

"Had my doctor send a script over on 9/7/23 around 2pm. Went in a 5pm. It wasn't ready. The lady at the front told me it wasn't ready, but to give her 20 minutes. I said okay, I'll pick it up on my way back from my son's game. Came back on 9/8/23 at 8:40am. The man at the drive through said it wasn't ready and if I wanted to come back he'd put it at the top of the list. I explained the situation and he told me that they are really busy store, but he'd try to get ready as fast as possible. Clearly they don't value their clientele. We'll use the Publix pharmacy next door going forward."