Pinch A Penny Pool Patio Spa

"Really happy with the service provided by my local Pinch a penny. They meet you at the door and more than willing to do your water test every time you go. Isaac and Jesse really took care of me and provided me with the info o needed to keep my pool pristine."

"The guys working are always helpful but the lady who owns this location treats customers horribly. Today for the second time she refused to test mine and several other customers’ water even though we arrived 30 min before store closing time."

"I have been using Pinch a Penny for some time at the Homestead, FL location and the staff has always been superb. Recently for some stupid reason I began using this location in Cutler Bay, FL probably because it is a few minutes closer. Customer service was nothing out of this world but it was closer I guess. Today I arrived 10 minutes prior to closing time after killing myself to make it there to be kicked out in a nice way with a fake smile by a woman who appears to run the store. Don't know her name but she had a marking on her face. Maybe a pimple or a wart or something on her forehead. It was too fast and I got frustrated real quick after her telling me that they close water testing 15 minutes before closing time which is not stated anywhere. No customer service whatsoever. No inquiry about my situation or if I needed something besides the water testing, nothing but a fake smile. I was in fact needing to buy a new vacuum for my pool besides the water test so I had to buy it on Amazon & wait another 2 days for delivery. I will never return to this location again."

"The lady owner very rude. She literally took the product from my hands and told me to have a nice, just because she told me "A child door alarm" did not have warranty, so I asked if they had a battery to test it before I left the store, and that's whe she got fuming and took the alarm from me turn around and told me to have a nice day. I've been a customer for a long time, dealt with her husband, a very nice gentleman. I have no idea why she is so bitter. Lost a good steady customer, never again."

"Okay, so this is my first time using pinch a penny, and I must say so far this site has some of the most unprofessional and snarky employees. I came in to fix my dad's pool, it was green, and I mean green. Brought in to test the water, the guy who tested gave me a list of things to buy with a print out of instructions. All good right? Well, I followed the instructions the guy gave me walked me through the process. So I go home and we follow the instructions to a T. End of the night pool is looking blue, as it should. We wake up to a very dark green pool. Confused I take more water back and ask to retest, see if I had done something wrong. The lady there refuses to go run the test. Very rudely refuses to run the test. After her snapping at us for a few minutes, another guy takes the water and runs a phosphate and nitrate test. Phosphates are in the 300, nitrates are fine. Told me which chemical to buy. I ask why I wasn't told about it the previous visit, the guy said the previous test probably didn't run the phosphate tests. Expressed that I felt it was in poor practice to not run all tests the first time around. Asked about instructions on using the phosphate remover, the employee was rather hesitant and unconfident in giving us instruction. After leaving. I, feeling a little weary about the advice provided reached out to another company. They ran the test and turns out the chemicals I had previously added YESTERDAY we're non existent. The phosphates ate all the chemical which in turn is why the pool so quickly reverted back to it's green state. I will NEVER use pinch a penny at any of it's locations EVER again. Photos are of the pool before and after treatment from pinch a penny... Update, called as the review reply requested just to speak to THE SAME WOMAN WHO WAS BLATANTLY RUDE AND REFUSED TO TEST OUR WATER."