Howard's Pool World, Inc.

"We recently had a pool installed and have Howard's Pool World as our pool company. We absolutely love them and the price is fair. A couple months after our pool was installed, our Hayward system malfunctioned and we had to wait MONTHS for the part to be manufactured. Our equipment then lost connectivity to automation system. After several months of phone calls to Hayward and the wrong service people coming out, we went back to Howard's and the next day someone came out our equipment now works perfectly. I would 10/10 recommend!"

"We just had pool school this morning with Tony. Very good at his job! Informative and had all the answers to our questions. Nice guy!"

"We had good service for 8 years, then all hell broke loose. We needed a new pump so we had it installed in Sept. 2022. It went out in May 2023 and was replaced (still under warranty). It went out again in Nov. 2023. This time we were told it was no longer under warranty because it reverted to the first pump. We took the motor somewhere else, had it repaired and it went out again in a couple weeks. At this point, we knew there had to be another problem so we asked a tech to come out and check it. His answer was that we just need another pump. When we called to discuss the matter, the person we spoke to was extremely rude and didn't offer a solution. We hired another pool company who fixed the problem. A seal had not been replaced which affected the water flow and caused the pumps to burn out. We should probably go back on Howard's, but frankly, we were just happy to get rid of them and especially their rude office lady."

"After being a loyal pool service customer for approximately 5 years, buying 2 pool pumps, and a heat pump pool heater, this company decided to take the word of one of their service technicians and accuse us, their customer, of lying. We don’t live in our Englewood home full time. We are there only on weekends. Three different times their technician put the hose in the pool to add water and left without turning it off. We ended up with huge water bills. Howard’s Pool World said that either we left the water running or one of our neighbors must have put the hose in the pool and turned the water on. We didn’t have a smart water meter that would have helped us prove the usage occurred on the dates that their technician was on the premises. What happened to “the customer is always right “?????"

"Howard’s pool world was the biggest joke I’ve ever had. Pool was never clean and the billing dept was a joke. Do not use Howards!!"