Pinch A Penny Pool Patio Spa Headquarters

"I have 2 Pinch-a-Penny franchise stores close by (N Naples) that I have used for pool water testing. Highly INACCURATE , but always indicate a need to buy chemicals. My test results using a Taylor Test Kit K-2005 is always far from Pinch a Penny . ) These business practices should be illegal , Dont trust Pinch a Penny test results. Maybe we should set up a sting operation with local TV stations....."

"I've had good technicians in the past (Chad, Brad) but now they are horrible liars with severely bad service. Store 900 - Clearwater I've been a service customer of theirs since 2015 (8 years). It was originally only chemical service and I never had any issues. Early this year (2022) they forced Chemical + filter. Ok, not ideal but ok. I keep my bird cage around the pool locked all the time. On my service day, I unlock the west side door since that's the side the pool pump is on. Long story short, the technician cut through the east side screen to unlock the door to enter the bird cage to test the water. When I confronted Laurie about this - she denies the technician would do anything like this. The technician has been a trusted employee for 15 years. B.S.! She even admitted another customer has the same problem. In search of another company that actually wants my business."

"The Pinch a Penny store on Northcliff & Hwy 19-Spring Hill, FL is excellent. Staff and service are OUTSTANDING! Been doing business with them for 14 years. Today I went in to get a new control board for a Hayward Salt Generating Unit that I purchased and was installed by them several years ago. Pinch a Penny headquarters must think pool owners are rich folks. I say this because they did have the Hayward replacement parts I needed, GLX-PCB-Rite for $525.00 & GLX-PCB-DSP for $225. I was shocked as I was not purchasing a complete new unit but instead replacement parts. The $750. + tax seemed a bit high again, only purchasing 2 replacement parts. I thanked the friendly nice folks and went home to do some research. I found Hayward Authorized Resellers on the web that had the exact same parts. Although I like and tend to buy local when the price is 54% LESS your loyalty only takes you so far. These on-line authorized sellers were not on Amazon or e-bay but instead there own sites. I ordered and 10 minutes ago received a UPS notification that I will be receiving my order tomorrow afternoon. Pinch a Penny headquarters needs to lower their profit expectations and fees on there independent franchise holders or they will be out of business. It appears other smaller independents in the pool supply business are happy making less profit but selling more. A novel approach!"

"Pinch a Penny Kissimmee poinciana 34758. I went there for a product for yellow spots two little bags which is very economical manager try to push me a blue bottle I did not know that he did not explain he said I caught an attitude and didn't like it I apologize to get my product and leave did not accept it I apologize three times please tell me my product I need tells me go to our local competitor and get it I'm not going to sell you anything of all products is my store and by the way don't let the door hit you on the way out . And he came up to me less than 3 ft he approached me try to remove the product out of my hand but I left quietly Mike Serrano Proprietor of Pinch A Penny. That phrase is so 1950s by racism when they didn't want you in shopping at their location"

"I had to get my pool pump replace in March of this year. The pinch a penny store in Oldsmar did the work and replace my old pump with a new variable pump. The installer put in the new pump with variable speeds. But he either didnt know how to set it or forgot. I called the store and it took three days for their repairman to come in set it. I called three days later for him to come out because it was working right. Then the pump was working but it was erratic. it turn on in the middle night. or noon or late afternoon. I called again because the timer is still not operating correctly. I ve called three times in the past three weeks always was promised someone would come out and nobody calls or shows up. I want pinch a penny to either replace this pump with one that works properly or the old standard one speed pump at absolutely no cost to me."