Ulta Beauty 9625 Crosshill Boulevard, Jacksonville, FL 32222

"I had a really rude and condescending interaction with the assistant manager, I believe it was. She was older and had white hair. Essentially, there was a misunderstanding about the kind of gift card I had received as a gift from my mother. I apologized and payed as soon as it was made clear. Though that did not stop her from making a very rude comment eluding to me being illiterate. I felt very humiliated in front of my partner and the people behind me. I would rather drive across the Buckman Bridge to the other Ulta than go to this one again. At least at the other one, they are polite to your face."

"On 12/9, I purchased a Christmas gift (perfume) for my daughter. I went in the store on 12/12 to pick it up and the confirmation was no where to be found in their system (according to the manager and her employees). No one, not even the manager tried to help resolve my issue. They all kept telling me “you must be at the wrong location” when I’m showing them the Oakleaf Towncenter location on the freaking email. After 5 minutes of them acting like they cared, the manager told me “it’s nothing that we can do and you’ll have to call customer service”. I called, gave the lady the my confirmation number, and somehow she was able to pull it up. She told me what I purchased and how it was paid for. Customer service contacted me back and told me that my order had been picked up on the same day that I placed the order. This was crazy, because I NEVER went to the store and if you have to show ID, how can someone just take your things. However, it’s Christmas Eve and no one has tried to help me and my daughter won’t have her gift because of inconsiderate and irresponsible employees/manager."

"Poor customer service. I asked 2 employees for assistance color matching was told on 3 occasions they would be right back, never returning. After making my choices and sending close to 200.00. I told the cashier about my experience. Acting concerned but did not act in anyway to resolve the issue. Won't be going back to this store"

"I won't be visiting again ever. I came in to pick up a late order and went immediately to the counter.. I was asked every piece of information about the order by a young choppy blonde and then was told that needed to show my ID for proof. The gift was less than $30. An older woman with black hair and black high heeled boots was casually sweeping by me and asked if I had been help. To which I replied other girl just needed to see my ID. To which she responded rudely "yeah that's what I'm saying I'm trying to help you". Brushed off her attitude, but I would not feel comfortable going back in there as a person of color. I just felt interrogated to pick up an order that I had already paid for."

"Tiffany did a great job!! She is very communicative and friendly. This is my sister, she had dark black hair and the result with in just one session is amazing! She did the full highlights color and haircut. Very rare to find people who actually know how to do hair, I definitely recommend her!"