Aveda Institute Jacksonville

"I had a terrific experience! Bailee cut my hair and she did a great job! Very funny, polite, and excellent work. I would recommend her and Aveda products to anyone (kinna sold me on the one she did my hair with)."

"Professional, Miss Cynthia was delightful, patient, listened to my desired hair cut and style. She checked her work over and over which created a phenomenal hair style that I haven't had in years. Thank you and will be using her as my stylist again. Thank you!"

"I only come here for their Friday/Saturday free wash/blow dry to get my hair nicely prepped before getting my hair braided. I have kinkier 4C hair texture and its very obvious most of students who have done my hair have never worked with someone like me. However, the students/staff were always professional, polite, and tried their best and would do a decent job. Lately I've also noticed more diversity in their students as well as their instructors so I'm excited about that. I've been here like 10 times at this point. Please remember this is a school, so it is reflected in the price. Please manage expectations."

"I used to love coming here but the place has really gone down hill (to no fault of the students, the staff here are awful). After having my bangs cut crooked and large chucks left out by an instructor I decided to give this place one more chance. I called in a week and a half ago and explained to the receptionist that I have very dark hair and wanted to go to a copper color. They booked me for today at 1 pm (stating this was the latest this could take place during the day). When I showed up today I was informed I had been booked for the wrong kind of appointment and I wouldn’t be allowed to do it in stages over multiple days. All of this was told to me by the instructor even though the student seemed willing enough to complete the service. The only reason I’m not giving one star is because every student I’ve talked to is super nice, but the instructors and staff leave much to be desired."

"I just wanted to share about the experience I had at this location last Tuesday, November 28th at 12:30pm during my hair trim. While the customer service was great and everyone I encountered was extremely nice, I had the worst haircut of my life. I had long brown hair down to my hips, and I figured a student stylist could handle a small trim to get no more than a few inches of dead ends off of my long layers. The instructor on the floor checked in with the student when I first sat down for the consultation portion of the visit. We discussed cutting a maximum of three inches, which I was comfortable with. I overheard the instructor mention that she’d show her how to trim my layers since she had never worked on layers before. I felt nervous when I heard this, but I trusted the instructor would be checking in on us throughout the haircut. After getting my hair washed, the instructor came back and trimmed some of my layers on one side, demonstrating it to the student. She walked away before the student began. I wasn’t turned towards the mirror for 95% of my haircut, so I couldn’t see what things were looking like, but I kept getting the feeling that way more hair was falling to the ground than just a few inches. Unlike the instructor who trimmed my layers by sliding the scissors down the hair, the student stylist seemed to be straight chopping each length of hair in a much less blended way. In the moment, I didn’t speak up because I didn’t want to assume she was doing something wrong, but I really should have said something. The instructor did not check in at all for the remainder of the haircut, until the very end- after my hair was blow dried. Side note: I was also confused by the blow drying process. I’m so used to stylists using a round brush to blow dry my hair and give it some volume in the process, but in this case, she was brushing my hair down flat as she moved around my head with the blow dryer. My hair was still slightly damp when she was finished- I didn’t realize the haircut was supposedly over when it ended. Looking in the mirror at the end, I couldn’t quite tell how uneven the haircut was, but it felt off. I was more so saddened at how much hair had been chopped off- at least six inches. I didn’t speak up because what was done was done, and I was kind of shocked. The instructor arrived to sign off the student paperwork and didn’t say much after looking me over and putting her fingers through my hair. In hindsight, I am shocked that the instructor did not attempt to fix it at that moment. It makes me hope that she just didn’t notice, but then, if she didn’t notice, should she really be instructing other hair stylists? When I got home and noticed just how uneven my layers were, on top of how much length I had lost, I wanted to cry. When dividing my hair equally and pulling both sides to the front, one side was noticeably longer and heavier than the other side. I put my hair into braids to avoid looking at it, and even one of my braids was longer than the other. Just totally unacceptable. Two days later, I visited a different salon to ask them to fix everything up and even it all out, and my new hair is now growing on me, but I am still very sad to have lost the long hair that had taken over a year to grow to that length. In the end, my hair is somewhere in the realm of six and eight inches shorter than when I walked into Aveda. All I wanted was to freshen up my dead ends. I went into this knowing the risk of receiving services from a student stylist, but I truly didn’t think a trim could turn into this. I’m upset that the instructor didn’t speak up about the end result of my cut or attempt to even out my haircut with the student. I’ve definitely learned my lesson and have no intention of ever returning for a haircut, but I really wanted to pass this along, in hopes that the instructors at this location can learn from my story. Attaching three images to show the change. The beanie photo was my original length; grey sweatshirt was after my haircut at Aveda; and white v-neck was after getting it fixed elsewhere."