Pinch A Penny Pool Patio Spa

"The customer service is always 10 stars plus at the River Crossing store. The operation headed by Susan is honest and pure. Sure, a franchisor can dictate what to say and do, but it's the hands on caring that all the staff offer that is a sign of a franchisee who takes every extra step if needed to make a customer happy and content."

"Staff is great and attentive to customer needs. Really appreciate all their help. Love this place. Thank you staff for making my pool experience a great one."

"My husband and I have been coming to this pinch a penny since we purchased our home in 2016. We’d never owned a house with a pool so we were clueless. The manager and the employees here are so helpful and go above and beyond to help you with anything pool and spa related. I wouldn’t go anywhere else.."

"Such a shame. The owner of the store is generally nice, knowledgeable, and helpful. However, the minions are a different story. Rude, dismissive, unprofessional. The moment I had a vac that wasn’t working, and I needed to return it, that changed the entire nature of the relationship. If this was the only pool store around, I would contemplate filling it with dirt, and starting a garden"

"I literally was just signed up for maintenance and they came out for the first time today and did absolutely nothing. They did not even go inside my pool cage or skim the top of the pool. When I called in the most they had for me was a half hearted sorry as I’m told he was only here for 8 minutes with no attempt to make it right. I specifically signed up for the more expensive package and was assured they would vacuum and clean."