A to Z Awnings & Marine Canvas

"Beware! Do not use them. Our awnings are only six years old and this is what they look like. They offer a 10 year warranty. When you contact them about it, you get a big runaround and they only offer you a prorated amount if you use their company. Why would anybody use them twice? I asked for a refund so we could use another company. I was told they would not comply. They gave us a price for thousands more than the original job. I got a quote from another company for thousands less. They don’t care about the customer. They only want to make sure that they don’t lose any money. They also took months to complete the job and had many excuses. Terrible business practices."

"DO NOT HIRE THEM!!! Dishonest and unprofessional! We chose them to replace an old awning in our property. The contract stipulated a 10 year warranty on material and labor! After 3 years the canvas literally disintegrated! The sales person Lori, gave us the run around for weeks! Now they refuse to cover the warranty claiming the canvas supplier went out of business! they claim they can prorate the warranty and want to charge us around 8k to replace the awning! They are a joke, dishonest, shady! THE WORST company we've ever done business with!!! Now they are saying they are willing to help as you can read in their DISHONEST RESPONSE! They need to honor the warranty by replacing the awning at no cost to us, that's what the warranty call for. They are simply lying! BAD, BAD, BAD COMPANY!"

"The experience I had wit A to Z Awnings and Marine Canvas was top notch from start to finish. The final product was perfect and exactly what I wanted over the front door of my house. Dan and his crew had it installed quickly with in one week even though it was just one awning. They treated me like I was a super important client. I’m so happy to have found A to Z Awnings and Marine Canvas, I would use them again for other projects and recommend them highly. Wether you are a big company or a resident like me they will take good care of your needs and give you the exact product you are looking for. Five Starts"

"I am having a similar experience to the other bad reviews below. I will be happy to remove this review once the company resolves the issues that I’m dealing with. We went with A to Z Awnings for the fair price and quick installation 2 new awnings and some protective awnings to cover our BBQ area. Just to be clear, the 2 installers that installed our awnings did their best and were great. The issue boils down to management and ownership. Issues started almost immediately. The installation guys did not know what the salesperson promised or sold me. They came with the wrong sized awning. They then wanted to charge me to fix and or replace the incorrect awnings. Luckily they didn’t press on the charge and properly corrected course, and came back the next day with the proper awnings. This screamed red alert, especially when they needed a check made to cash for half the balance before they would fix their own mistake. The installers did come back the next day with new awnings and installed the awnings as promised. However, they did not install enough fastening brackets. They gave me some string and told me to just tie the corners to the poles which is not a good solution.

About an hour after the installers left the edge of the awnings were tearing from the wind hitting my granite (even while security tied). I immediately sent a txt message with images to Tristan, the sales guy. For 2 days he promised to get back to me, stating that he has a day off. Long story short, by the time Tristan was back at the office, my awnings had real tears in multiple areas. It became a major issue fast. I asked Tristan to call me, but apparently, I was not important enough. 

I also need a small awning installed and figured I’d ask them for this, and at the same time motivate them to fix the current issues with another sale. Triston txt me stating it would be at a minimum of $350 for them to come back but didn’t say anything about fixing the issues. I asked for a call, and nothing. I called and asked for Dan, the owner. He called me back and had the nerve to tell me that my awnings have some sort of whiplash and for them to come out, I’d have to wait 3 to 4 weeks for them to get the same material and then I’d have to pay for service. I told him that this was not fair but if that’s what I have to do, then be it. He couldn’t even commit to a date. I felt like he was simply trying to get me off of the phone. The more I thought about this the angrier I became. That’s why I’m writing this review. I had to patch brand new awnings myself. I should not be charged for service to fix an improper installation. I should not have to wait weeks for them to address this. When they made the initial sale, they had the material in days. They then corrected the course with new material in 24 hours. But to now leave me hanging with ripped awnings and want to charge me to service and fix them and now know when they’ll come back is not fair at all!

I would not recommend A to Z awnings for this backward thinking about customer care and service. If they resolve my issues (without additional charge), I’ll then remove this review. Otherwise, be warned that this company has bad customer practices that should be avoided at all costs. Update: See owner response below. It says it all! Buyer beware! This is not a fake review. I'm a real customer that has been totally led on by this class act company. Again, when the situation is resolved, as any reputable company would do, I will be happy to remove this legit review."

"I love my new awning. A to Z Awning did a great job. Very professional, the owner came the day of installation. I would highly recommend them."