Rafaela Hair Salon 7248 West Colonial Drive, Orlando, FL 32818

"I’ve been going here since they opened and never had any issues but this last trip cost them a long term customer... mrs. Rafaela im really disappointed on how you treated me and my hair completely disgusting. I went for a routine wash and set and on my way to rinse the deep conditioning out the middle sink had problems with the hot water it basically was only running freezing ice cold water and i told her its too cold i’ll wait for another sink to free up she allowed me to know that my hair was no good and on hair like mine she’s even gone as far as putting ice on peoples hair so the cold water is good for me. After a few minutes going back and forth I eventually told her im done the poor girl doing my hair kept apologizing cause she knew it was wrong.. she kept speaking Spanish the entire time saying “ she has no good hair” i know cool water is good for damaged hair but that water was freezing cold and for that i will NEVER return or recommend anyone else go"

"I was not satisfied at all and the lady was careless about that. Before i started i told her i want my her my hair straight up and styled she said ok. I pay anyways but i won’t go there next time. They can straight your hair but they can’t style I’m sorry"

"The owner Rafaela does not know how to do The Balayage Style. I went back 2 days to ask for my money back as I left with my hair wet and could not see the actual results (colors) the day of the service. She said she could not return my money but that she could fix my hair. I just don't trust her professional experience to fix what she did. I did try to resolve the problem by asking her if she could not refund me for the whole amount then what was a fair price to pay for the materials, as $200 for a job that was not done correctly, on top of my hair being nothing like I asked for, is wrong in so many levels. I'm writing this review for anyone who would like to get their hair colored by the actual owner, just be wary."