The Home Depot

"I have been coming to this store since 2018 I really like going the employee to management are really nice and never be a problem but one time I had replace my well control box and I was in home Depot and 2 employees trying to help it could not be find so went to look one last time it's on the shelf in a cardboard box no pice on the bo x total cost was 107.?? Thank you all of home Depot for doing a wonderful job everyday ☺️"

"** EDIT TO ADD*** I was offered a 200$ gift card in regards to the issue below. I was told it would come to my home address, which was verified- it never arrived. I contacted the store back after 3 weeks and then was told it was coming to my email. I spoke to "Star" who told me she would look into it and call me back. OF COURSE I never received a call back so I had to contact them again. Now I was told it was being resent - however since this conversation all I have gotten is signed up for multiple spam sites and it appears my email is being used this way. No gift card and it's been over a month since this started. New to the area and this Home Depot location. Purchased a riding lawnmower for 2k that was delivered today. Upon deliver it is VERY clear the item has been used and returned . There was mud packed into the tires , grass in the blades , damage to the front end with scuffs and scrapes , the key is not the original ( it’s a copy) and the instruction booklet has writing all on the inside circling areas with the words “ all the damaged parts “ which sure enough- all the areas marked ARE damaged . Completely shocked they sent a mower out in this condition . Contacted the online support and was told I have to set up the return thru my local Home Depotstore since that is who sent it to me . Contacted the Leesberg store and spoke to a very rude customer service rep who states that they do not send out returned lawnmowers and all this is from them “driving “the mower to the front and back of store. That doesn’t begin to explain the damage to the mower itself ! There is no way this was caused by just moving it . It has CLEARLY been used and damaged . I then spoke to Brian, the manager , who told me I had to call back to the online support to set up the return pick up. I informed him I was told by online support the local store had to set it up. He agreed to look into it and contact me back. After calling online support a SECOND time I confirmed again the return has to be completed by the local store. Brian did return my call and let me know they arranged for it to be picked up in two days. He said the condition of the item is “neither here nor there “at this point- which is true , however the fact they sent me something in this condition should be addressed . He also states several times he can’t verify the condition of it because he hasn’t seen it personally . His attitude was NOT it. All around disappointing experience . I think at this point I won’t be shopping with this store anymore.it has been a huge waste of time waiting for the delivery then having to make multiple calls to set up the return. I took off work today to be home from 10-8pm delivery window and will have to do the same on Thursday to have it picked up. It’s more than just an inconvenience at this point"

"When I purchased a GE microwave (11/24), I noticed impact damage on the packaging. I asked the sales associate if I should be concerned and he said no. I took a photo anyway, while it was still in the store. I paid for installation and removal of my old microwave and took a half day off from work to be available for the scheduled installation on 12/1. I was told I would receive a text when they were 30 minutes out. That text never came and the installers never showed. I thought it odd, but chalked it up to Black Friday/Cyber Monday volume and associated chaos. I then thought it was odd that no one called the following Monday to re-schedule delivery. I called Home Depot on Tuesday morning, no one in appliances answers on the first ring, then they send me back there, someone finally answers and sends me to Crystal's voicemail. I leave a message for Crystal and she never calls back. I call the next day and Crystal apologizes for not calling back, doesn't apologize for the blown installation appointment and another appointment is scheduled. When those techs arrive, they open the box and discover significant impact damage and tell me they cannot install it, Home Depot will call and arrange for a replacement to be sent out (they advised me to always inspect the appliance before bringing it home, because this is apparently not unusual with Home Depot inventory. No one from Home Depot calls, finally I call Home Depot again, get the same runaround from the non-staffed appliance department and end up in Crystal's voicemail again. She calls back, says she cannot find a record of my purchase and tells me to return the item for an exchange. At this point, I'm a fool to give Home Depot any more chances to make this right, so I return the microwave for a refund. When I wheel the microwave to the returns, there are two employees there and no customers. One employee says, "Sorry, returns are closed." She is joking, but I am not amused. She carries it on and asks her co-worker to verify her statement, which she does. After waiting uncomfortably for a laugh from me that never shows up, they begin the return process. Here's a thought for people working in returns- customers who are returning products are probably not happy they have to make the return. The time to make jokes at their expense is not when they are seeking to make a return. Your company and/or the products they sell have probably let the customer down in some way and you should be apologetic for the inconvenience (it's now 12/13) and accommodating. Lowe's was more expensive, but maybe they'll figure out how to satisfy a customer. The applicance sales associate there did indicate they get two to three stories a day about the poor customer service at that Home Depot. Normally, I would chalk that up to competitive smoke-blowing, but in this instance, I believe them."

"Our company is a frequent flyer at Home Depot. We have mixed experiences as we travel through Central Florida. Today, while visiting Leesburg, we had a chance to interact with Employee. We called the location to confirm inventory and then drove 25 miles to find the item was out of stock. I ran across the lumber associate and asked him if he could help me find the material. It showed 80 or so in stock. but nothing on the shelf, and we could not find them. Victor absolutely, went above and beyond to help me out. he didn't take the easy out and say we just don't have them. Which so many will. my hats off to Victor and his customer service skills. I'm sure he could see my frustration, knowing we drove that far after confirming inventory. He Spent the time to find the product, helped me get it loaded and out the door I went. As a commercial customer, I would absolutely drive back here for service like that any day. Thank you, Victor!"

"The lady that checked us out was so incredibly nice. She made my day. Some of the shoppers were miserable, but hey, what can you do? There was a staff member that said hello and he was just way too sweet I couldn’t stand it. Overall a great experience. Great staff and organized and clean store. Ty!"