St Joe Pool

"Used St Joe Pool for about a year with no issues for a rental property hot tub. We are physically at the property for the winter. Was home all day and tech didn't show. Called the office the next business day and their records said the tub was serviced. That's impossible because it is on a 2nd story deck and the tech needs to come into the house to access it. Was told a tech would be out next day. Again no show and no call. Was told again next day as first stop around 9. Tech finally showed at 11 and said the tub needed to be drained. Company charges $200 extra if they need to drain and refill. I spoke to the owner that no one has been in the tub for 3 weeks and they had not showed the prior week and asked for the additional fee to be waived. This was refused and and was told that tech said they were here. So we now have a new spa service."

"For two years I begged them to help me get the white stuff off the fiberglass walls of my pool. At first they tried to charge me to clean them because he said they weren’t cleaned properly. When I pointed out that he was the one that had been cleaning it he didn’t charge me. I should have left much sooner but it is a small area and hard to find people that you can trust to work. So two years later it will not come out. It had a leak or we thought it did. And it really did after the leak detector came out and twisted a pipe and broke it out under the pavers. At this point my boyfriend fixed it and we sent pictures and tried to talk to Jeff and we never got a response. We had already paid for the leak detector to come out and look for it. So we told him do not send us another bill as he was charging another amount for doing nothing and told him not to come back."

"We purchased a hot tub through St Joe Pool. Jeff and his wife were great to work with. Professional, very responsive, knowledgeable and kept us in the loop with updates. The delivery and install was seamless- they hauled away our old hot tub for a reasonable fee. We highly recommend this business!"

"Jeff one of nicest people you could ever deal with . I would give them a 10 but 5 is high as it goes"

"This company is very lazy.They do a pool home for one of my clients.They only come over, add chemicals and are on their way.They do not skim, vacuum ,clean the filter or remove debris.If they think there is no one home they dump chemicals and go.They are very lazy women.Save some money and buy the chemicals and do the cleaning yourself,"