Dunkin'

"Dorothy was so nice , always going out of her way to help with my order and always fast and friendly service, best location. Excellent service , great atmosphere. Food is always fresh. Love this place."

"An establishment that has a closing time until 8 pm and the employees close it 30 minutes before and with a terrible attitude they laugh at customers who arrive before the estimated time. They should correct the schedules so that customers do not take the time to go looking for anything to a place that the employees manage at their convenience."

"I absolutely dislike poor customer service. I visited this location yesterday after a dental appointment nearby. I am accustomed to good service by Dunkin Donut , however I must say this location needs a refresher course in customer service. The man who served me yesterday was not very mannered. Today I had the displeasure of speaking with him about missing items from my order (namely my coffee rolls) which was the main reason I went there and he was so rude, condescending and unmannerly on the phone , I was shell-shocked. I would have never expected this type of customer service from a Dunkin Donut employee. Please remove him from the front end, he is not a good image to have. I got no refund, no apology nor replacement items. I would never recommend nor visit this location again unless a change has been implemented. Do better."

"This review is in regards to the the management of the facility and to put light to some unethical things that are taking place. Myself and my fiance were former employees of this establishment and it wasn’t good experience. I would recommend not to waste the time unless I guess you need to. Ms.Ruby the Manager isn’t professional. She doesn’t even say a good morning nor even looks at you unless she likes you. She applies certain rules and regulations to those she wants to instead of the entire team. The food here isn’t cooked properly. Instead of separating all foods as they need to they put certain foods together on a container oblivious to the fact that certain individuals may be allergic. The donuts are done in the afternoon of the previous day which results them to not even be as fresh as they advertise them to be. The baker does the most unethical, nasty thing of not even using gloves when making the products. Which I’ve experienced and is just disgusting. You bring up all of these facts to the district manager in charge and all he has to say is that it’s her store she makes the rules. Due to the history they have together he doesn’t feel the need to correct her as it should be. She and another employee(Cynthia) disrespectfully speaks about certain employees instead of addressing them like adults. When you confront them they want to cry wolf about the situation as if they weren’t the root of the issue. I bring all of this to light because this has always happened and will continue to do so and I personally wouldn’t want anyone else to go through all of this. With all that being said, as adults to those reading do as you please but these are just a few facts that aren’t being corrected and just being looked over. Good day to all!!"