Dunkin' 2506 PGA Boulevard, Palm Beach Gardens, FL 33410

"I’ve gone to this Dunkin for a while now because I used to work in the same plaza but ever since they hired new workers I’ve noticed such a decline in their product as well as customer service. I came in later in the afternoon and ordered a donut with sprinkles and a medium iced coffee with french vanilla cream and sugar. The man behind the counter didn’t quite understand my order so I was more than okay with repeating it to make sure it was correct. Once I got my coffee and donut I noticed the coffee didn’t have any cream in it so I went back in and asked the girl that was also working if she could add cream to it. She was rude and snatched the cup out of my hand without a word and put cream in it, the guy who took my order proceeded to say “is it nasty?” and I exclaimed that it was good it just didn’t have any cream in it. The girl that was putting the cream in then got an attitude with me and nastily said “you said milk I heard you say milk”. I told them both I just wanted french vanilla cream and sugar. I won’t be coming back to this location any further. This experience was absolutely appalling and I don’t know how these people got the job in the first place. As someone who works in customer service it’s not hard to just apologize and correct the order. Do not come here, take the extra time to find a Starbucks or another Dunkin even if it’s out of your way because it’s worth it."

"Second time I paid for a medium sized latte and they shorted me yet again. I’m paying for a medium drink but they’re filling it like it’s a small. Waste of money."

"I enjoyed today's experience at this Dunkin donuts. However, I'm quite perplexed as to why Google's map would not lead me to it when I was less than a mile away. The staff was friendly and service was fast. Whenever I am working in the area this will be my home Dunkin donut store."

"I used to work at this location a little over 10 years ago. We always kept it clean, friendly, and fast service. Haven't been back since, but was in the area and needed coffee. I was SHOCKED when I walked in. Terrible service. Dirty store. Barely any food and coffee was not ready....it was only 2 pm. And they are still advertising pumpkin spice in the middle of December, while every other location moved on to peppermint (didn't bother me because I just get regular coffee, but still shocked) chairs were up on tables. The plaza had a wonderful makeover on the outside, but the inside has gone down hill."