Ashley Store

"Well I would like to leave a positive review however…I ordered my furniture on the 1/20 and it’s 2/9 and I still haven’t received it. The original delivery date was supposed to be the 2/6 and it was rescheduled to 2/9 due to “weather delays” from the Midwest. Then it was rescheduled AGAIN to 2/13 and now it’s because “manufacturing shortage”. When I went to complain the customer service line hung up on me. Called again and got them to connect me to the store (which I should have just called in the first place). Spoke with the store manager Joseph and he said he would look into it and give me a call back in 1 1/2 - 2hrs. It was an HOUR PAST the quoted time he asked for and still hadn’t called so I had to drive to the store to speak with him. Then he said because the team that deals with complaints is closed on Sunday and Monday I wouldn’t hear something back until Tuesday. Leaving me to assume he would reach out to me on Tuesday to give me a status update of my complaint. I was in the area so I stopped by on Tuesday and he wasn’t even working. The other manager had to play catch up to see what the full situation was which was annoying because my time was being wasted. AND when I was there, the system was down so they couldn’t even help until the system was back up and running. I was asking for refund for shipping because I selected a PAID date for delivery and it was rescheduled the first time which I thought was just a load of bull. The manager said absolutely not that the stores don’t handle those types of requests but he could give me a $50 gift card to spend there. Absolutely not!!! Never purchasing from Ashley’s furniture again."

"The store is large, clean, and has a good selection of interior furniture in current styles. The display models are well laid out with enough space to walk and check each item for comfort and suitability. It's location at the junction of I-4 and Hwy 27 make it convenient to get to. The staff were friendly and professional. Maria was a great help. We would be happy to shop there again."

"Gino Abreu was great, but the furniture showed up damaged and missing screws, which the delivery person did not have on hand and would not take it back! store will not answer the phone or call back! I was planning on buying more furniture but no way now! I even bought a Warrenty and cannot get anyone to talk! I will go directly to the store as soon as possible! Will post pictures if Ashley does make it right! You Say Text, well text what number! I don’t wanna talk to someone who don’t understand English!!!!"

"Very happy with our purchase! EDGAR was really helpful, kind and treated us like family. Answered all our questions and took the time to explain everything in great detail! Will be coming back.."

"Have been to every furniture showroom in the area, this was the friendliest we have experienced since moving to the area. Our salesperson Kathy was the best! We came in 2 days in a row before finalizing our order. She was very patient and above all forthcoming. We will definitely come back when needing furniture. Cheers"