Kate Spade

"I’m a repeat customer of this store, and Lizzie, the previous manager was the nicest, kindest person! Treated me with kindness and respect and I’ve always felt valued as a customer. Whoever the manager and sales assistant were that we’re working there today were absolutely rude, indifferent and plain unhelpful. I spent almost $500 in this visit and the manager kept following me around the store and staring at me while I was looking at the purses and trying to decide what to buy. I bought the bag I wanted but only because I was already here and didn’t want to waste the trip. Shame that Lizzie and the old sales assistants team are not here to help customers anymore. I won’t be coming back given the treatment I’ve received today."

"Lovely helpful staff who assisted in ensuring that we were able to get a very meaningful gift just in time. Thank you especially to the day manager on Sunday 1/15/23 (sorry I didn't get her name but she was so kind)."

"Yesterday my husband and I went into this store to look for a bag. It was a gift to myself for completing my graduate program. I was walking around with my daughter and noticed employees getting closer and watching us like hawks. I quickly realized when I picked up a bag to look at they got closer. As if I was going to steal something. A few moments later a group of middle aged women walked in. They were shown the utmost quality of customer service and comfort. Never in my life have I felt so judged. My husband, an active duty service member, my daughter and I decided to leave this store. I went two shops down and bought a Tory Burch bag and was disgusted to walk by the Kate Spade window after this with staff rolling their eyes at me. Coming from an HR professional position I suggest you give your employees some trainings on situational awareness, customer service, and dignity."

"I have NO idea where the negative reviews are coming from! Do NOT pay attention to these! The woman is this store are the absolute most wonderful sales associates I have ever known. These lovely ladies served everyone in this store as if we were their own mothers or sisters. I love everything Kate Spade and will continue to frequent this store over and over. Thank you, Ladies of Kate Spade!!"

"I went to Kate Spade this afternoon during my lunch hour, where I was going to buy a pair of shoes that they had at the store with a purse. When I walked in the store the person working there had her head down at the cashier the entire time we went in. No one greeted us, not even a hello. We continue (co worker and I) To look around the store waiting to see if we can get some help. We looked over a few times and the co worker continue to look down at her phone. We asked for help, but she didnt hear us. We left the store and she didnt put her head up to acknowledge that we were leaving.... Not even a hello. Worse customer service ever!!!! Just FYI the store lost our money today. Instead we went to Tory and bought what we needed..."