Dunkin'

"I order from dunkin every now and than and they never seem to get it right. I ask for an everything bagel with bacon egg and cheese and they cant even get that. They give me just a plain old bagel with it. This is crazy and they will not answer their phone when i call."

"Generally I would not have anything to say other than "I love Dunkin's Midnight Roast hot coffee." However, this morning as I approached the drive-thru and asked the young lady something about the company she works for app, I was clearly told she knows nothing about the app, it is my responsibility to have the coupon ready (basically). Here is my concern, if this establishment is going to have an app, employee's should be trained to assist customers (if needed). If employees are trained or have knowledge and feel like it is not there responsibility to assist customers with the app that too is questionable, on a customer service level. Nevertheless, customer service is priority. Even when the product is not so great, customer service is often the foundation of people returning, I think I will move on."

"Ordered from this Dunkin in the drive-through with my parents in tow. They usually order from Starbucks, and thankfully, the employee was able to understand what they wanted with the items even being on the menu. There was a pretty long wait in the drive-through line for some reason, but they were very friendly and got our order right."

"Breakfast sandwich is large and warm and tasty. Iced coffee is chilled and flavorful. Lobby is small (cozy?), and has good stereo music playing. Most go through drive-thru. Approx $10 for both, and this is all you need to begin a great day !! I’ll be back !"