Newport Beachside Hotel & Resort 16701 Collins Avenue, Sunny Isles Beach, FL 33160

"I chose this location because I'd been here before in the past, and I KNEW the ocean view was spectacular. However, there have been several changes and not for the good. I'll start with the pros: First, staff were very helpful and prompt with addressing our concerns to the best of their ability. Second and mainly, the view and location-HANDS DOWN, GREAT! The smell, sight, and sounds of the ocean are so soothing. As a registered nurse who works MANY hours, all I wanted to do was rest and relax with the wind on my skin. If the other "issues" are addressed, this would be my perfect location. SO now, let me get to the cons. Upon arriving, even prior to the 4pm check-in time, valet parking was already full. No problem, we were instructed to park in an open lot across the street-which was also full. That was an inconvenience. Once in our room, we noticed how outdated and dirty some of the furniture was. The love seat couch was pitifully dirty and stain covered as were the carpet. Still, we pressed on. Once we enjoyed our view, attempts to lock the patio door were futile. The lock didn't work, and it wasn't until morning that we were able to have it repaired, so we spent night 1 unsecured. Good thing we were on the 7th floor, I guess. Day 2, we ventured out after our patio door was able to be secured. Upon return late evening, we noted our wet/dirty towels still on the bathroom floor-even though new rags and towels had been placed. No prob-but when we went to move said towels, there were roaches in the bathroom. NOW I was ready to go. We do not live with "critters," and nobody wants to take "unwanted company" home. Upon reporting these issues to the housekeeping supervisor, she was agreeable to cover the terribly dirty couch with a clean sheet at least, replaced our coffee cups, took the dirty towels but said there was nothing she could do about the roaches. There was no microwave in this ocean front room so we had to eat cold leftovers which ultimately ended up in the trash after I saw the roaches. When they DID bring us a microwave the following day, it didn't even work. This was hands down the WORST vacation experience I've had in a long time. The only thing g that could make it any worse would be bedbugs. Save your HARD EARNED money and don't visit this location. I'm utterly disappointed!"

"After several years of being away from my favourite hotel in Sunny Isles, as they were undergoing renovations on both units and pool, I finally made my way back and I’m really grateful that I fell into hands of such excellent supervisors and managers that handled guest services. Both Myra and Nicole accommodated my reservation with excellence in customer service. There were a few glitches that had to be overcome and in return we got such warmth and attention to such a degree that they created a trust element that only people who love their jobs can do. When we return to the Newport it will be because of these two wonderful people. We are also thrilled with the new pool renovation and are excited to see the new lobby!! The Newport has put a smile on all of our faces and gave us an amazing holiday."

"So I believe the hotel is under renovation so all in all it was a decent experience a pretty good stay. It was nothing to be wowed about. The heated pool was a nice touch. Fire pit was nice and you’re just on the beach that’s about it. The rooms are definitely outdated , Spacious which was good. Just need some updates."

"I recently stayed at this hotel and was thoroughly impressed! While the rooms may be older models, they were clean and comfortable. The pool area was absolutely stunning, with a brand new pool and a trendy bar. The location on the beach was perfect. Plus, the VIP velvet parking was a nice touch. I highly recommend booking directly on the hotel's website for a free 4th night and two complimentary drinks at the poolside bar. Overall, a fantastic stay!""

"Absolutely loved our stay here. The location is perfect. The hotel is under renovations however, that did not affect any part of our stay. The staff were friendly and inviting. The rooms are a bit dated, but again the hotel is under renovations and honestly, we did not spend much time in our room for it to really bother us. We enjoyed ourselves so much we will be returning customers."