Nike Miami 1035 Lincoln Road, Miami Beach, FL 33139

"I had the misfortune of dealing with an employee with a nasty disgusting attitude that deliberately lied to me. I called the store in Brickell to see if they had a shoe. They didn’t have it, but the young lady checked the system and told me that the Nike Miami Beach would have them tomorrow. I stopped by the store, just to confirm. I told the associate I called another store and they said they would have the shoes I was looking for there tomorrow & I just wanted to confirm. The associate looked dead in my face and told me with a nasty attitude & tone we’re not even allowed to tell people that information but no, we will not be releasing them here. I came back the next day and lo and behold there they were. I asked A floor manager why did The employee flat out tell me a lie. The manager told me it’s because maybe because they’re not allowed to give out information on whether they’re getting a shoe or not. But the lady gave me an answer. SHE TOLD ME NO WE ARE NOT. I said well no is an answer, if it’s against policy an appropriate response would be I’m not sure check back tomorrow or something of the sort not a flat out lie. To which the manager said “you are right I don’t know why she said that”. Well neither do I. Telling a customer a lie should never be tolerated under any circumstance. I’m happy I was able to get my shoe but that encounter will forever leave a bad taste in my mouth. Totally unnecessary & unacceptable. There a million things she could’ve said but she choose to lie with an attitude might I add."

"I had a horrible experience at this store. I walked into the store and was invisible to the unconcerned and unmoved chatty staff for over 5 minutes. A certain manager came over and asked if I had been served. I responded "no" and that I was leaving the store as I was invisible to the chatty staff. The manager assigned a new staff/attendant (quite inexperienced) to me. Well, the lady assigned to me was pretty rude, entitled, uninformed and had zero client service skills. An item that I wanted was unavailable but was due to the store in the coming week. Upon the manager's request, I left my contact details. However, the manager did not bother to contact me and I never had back from the store. I will never return to this store. Rude, entitled, callous and condescending staff, zero and poor client experience and worse, lack of follow up with loyal clients."

"We visited here and meet a nice spirit named Shad! He was so nice, full of life and positivity! We bought 4 pairs of AJ1 lows. 2 regular price and 2 were 30% off total $303.83."

"No trip to the famous Lincoln Road shopping district in South Beach would be complete without a trip to the super cool Nike Miami store, on entering we already had a good idea of the trainers (sneakers) that we were looking to purchase. We went over to a kiosk next to the checkout where a group of young Nike employees were standing engrossed in conversation. When we made the fateful mistake to ask one of them for assistance it was as if we had shut down there Instagram account and taken away their PS5 all in one ruthless swipe. The service received from the young female customer service assistant was nothing less than shocking, immediately instigating a complaint to the manager Jordan. Fortunately, we went upstairs to see the men’s selection of products and in extreme contrast was met by the super laid back and professional Thomas who is to Nike, South Beach what Messi is to Inter Miami a sales legend. Nothing was too much effort for Thomas who proceeded to get several pairs of trainers for my partners tiny feet and do the conversion from US female and male sizes to UK sizes all whilst remaining polite, engaging, professional and super cool. Whatever Thomas is on this guy needs a pay rise absolutely first-class service and a real ambassador to Nike Worldwide brand totally Intune with its customer base and having great product knowledge, thank you for your great service, Thomas and we look forward to visiting you and your store when we are next in South Beach."