Home2 Suites by Hilton St. Augustine I-95

"This was a great stay! Perfect location! Great staff! We had a minor inconvenience and the kind lady at the concierge desk, Brandi, dropped everything to come help us. Super appreciated it! Will definitely be returning!"

"I was a bit hesitant about coming here due a few negative reviews, but we needed a big room to stay that is also pet friendly. We've always stayed at Home2 Suites and never had any issues. We gave this hotel a chance and I am glad we did. The room was clean, comfortable, and we did not have any issues during our stay."

"Checked in to the hotel at 9 in the evening, front desk agent was on TikTok, while checking us in. Room was booked for 4 people. Room was dirty. Pull out bed had food folded into the mattress. Dust all over the top of the refrigerator, microwave is filthy with splattered food, utensils rusty and stained. Bathroom door missing a handle. Room only had 2 towels; called the front desk to ask for more towels, was told bluntly that there was no available towels in the entire property (4 people stayed in the room, 2 towels?). Never had a bad experience with Hilton hotels, but this property had me questioning any future stays on Hilton properties."

"Gunshots went off in the suite next to me and I woke up. I heard the person talking about the shot through the door. I called front desk and they dismissed my concerns and covered for the person saying "he's an electrician mind your business". It's 6am. I'm pretty sure it's my business hearing gunshots. I waited to see if they would check and they didn't and I called again and got the same nasty person answering the phone. Then I asked for the manager and they said they'd be there at 9 am. They sent someone to my room and the person said they knocked on the door and checked on him but I was standing at the door. I would have heard him knock on my neighbors metal door. They basically covered for the neighbor whatever was happening and then they didn't clean my room anytime after that. I stayed for a week Sunday night through Friday and I'll never go again. I'm black in St Augustine no reason to call cops. They'd think I did it. I'm here on business wearing suits everyday. I would hope they took me serious. They also had cockroaches too soooo years just overall nasty and bad service and dangerous."

"I came with my grandma and mom to enjoy the beauty of st Augustine. However, the hotel stay was far from what we expected. For one if you’re allergic to animals, they don’t have rooms for you. Two, when we walked into our room, the dishwasher was full and dirty. We got moved to another room, dishwasher items were clean but dirty all around. The worst part of it all is my mom woke up with a baby cockroach on her bed with her. 0/10 recommend staying here, specially for for almost $300 a night."