Four Points by Sheraton Jacksonville Baymeadows

"Clean rooms and bathroom good Nice big hot breakfast staffs are super nice Especially girl at the main desk willing helping. Elevators two of them one was working and it’s super slow. Other than that everything was good."

"Let me start by saying Crystal at the front desk is absolutely awesome! We arrived at a quarter to 10:00 to check into our room. I have to have four joint Replacements and can barely walk. Crystal noticed how much pain I was in and asked me if I wanted to be taken to my room in a wheelchair. Originally I told her no I'd be okay there would be nobody to push the wheelchair because my sister had our luggage cart. She then offered to push me to our room. Absolutely phenomenal service! Then we got in our room 311 - the size was amazing! I did request a handicap room with a rolling shower because it's difficult for me to step over a tub to get a shower with needing to have a hip replacement. The shower chair was already in our room. There was full size of everything we needed shampoo, lotion, body wash, hand soap, everything. No little itty bitty trial sizes to try to have to get liquid out. It was super nice that the beds were low enough that I didn't have to climb up into it. I'm only 5'4 so many of the beds I have to climb up to get into them. These were not that way, I could sit right down on the bed - very refreshing! Unfortunately the walls were a little thin and I could hear next door's TV at 2:30 in the morning still. The other problem we had was the TV remote worked for about two clicks and then died. We were already in our PJs and tucked in bed so we did not bother to call down to the front desk to get either new batteries or a new remote. Unfortunately we could not find any buttons on the TV to turn it off itself so we had to unplug it. The other problem we had was there was no way to make the a/c fan run all night. It only ran for about an hour. A lot of a/cs have where you can turn the fan on not just Auto. Since we didn't pack our fans we had no airflow all night because we didn't need the AC or heat just air. Both of us woke up at separate times in the middle of the night sweating but the AC said it was 61. There's no way it was at 61 in that room. Since the other person was sleeping we didn't want to bother them so we did not call the front desk again. If we could have got the air running we might have had enough white notice to cover up next doors TV. My last disappointment was breakfast was no included even though Expedia said it was. I will say even with the minor issues we will definitely stay here again but will bring our own fan. The service alone was worth coming back!"

"My dad and I stayed here over Christmas and we were both very pleased. I asked for a handicap room and it was the best we have had anywhere. Zero entry shower and shower chair. Super important. The front desk crew was friendly and helpful. Our needs were met every day. I personally didn't care for the breakfast, but if you can't go anywhere else it's handy. The coffee was good. I will definitely stay there again."

"The company I work for had a training in this hotels conference room. When I say that the staff was incredible, it would be an understatement. Mike(The GM) and his staff went above and beyond to make sure our team was comfortable and had everything we needed. I highly recommend staying here too! I saw how they interacted with their customers and the staff did everything they could to help the customers needs. Not to mention they have good coffee and the breakfast was really good! 5 stars! Also make sure to say hi to the front desk crew! They are very sweet!"

"The room was fine, me and my wife checked in from a Navy Holliday party. The night Clerk was amazing! Joking and complimentary! We wanted to freshen up and there was only one towel and rag in the room. I decided to call front desk, neither of the two phones in the room worked. After calling the desk on my phone and asking to receive two towels and two rags. The morning clerk tells me "I am more than welcome to come down" or If I see a cleaning lady in the hall asked them. In any stay I have stayed in I have NEVER! Has a desk attendee tell me to basically go and retrieve my own towel. I read the reviews here and me and my wife wanted to try a different hotel. I will tell you what the difference it can be between someone who cares to have customer service over someone who does not."