Extended Stay America - Jacksonville - Lenoir Avenue East

"WORST Hotel we have ever had to deal with. I had 9 employees to stay in this hotel, 9 separate rooms for 6 nights. This was all booked through our company's travel agent. When the 9th person came to check in the desk gave him a huge hard time. Refused to speak with me the Area Manager for the employees up there to try and rectify the situation. Was rude and made some not kind comments. We have a 2 month long job up there and I will never use this hotel for any bookings"

"Good customer service. Morning front desk was extremely helpful. The room was smelly, but the whole hotel reeked of marijuana. Fortunately only one roach killed and no bed bugs. Bathroom fan was extremely noisy."

"Suites are not equipped with dishes, cups, pots, coffee makers. After checking in, asked for dishes, the desk clerk said absolutely but there was no coffee maker until morning because she had just given the last one out. I let her know the bedside lamp wouldn't work so having to use the bright overhead light, the room telephone was dead, and the TV in bed area had no connection. At 2 pm the next day, still no coffee maker or anything else mentioned. I went downstairs and the general manager told me that kitchen stuff is not usually issued when the stay was less than 6 days! (For a king studio suite). One question: who books a suite with a kitchen if they don't intend to cook? I will say the other issues were dealt with quickly. I do have a concern about the bedside lamp though. It has a short because when I went to turn it on, it flashed off and I had to wiggle it to get it back on. The suite was spacious and I smelled bleach when I arrived. However, housekeeping should wipe down the toilet (top to bottom, inside AND out. I wiped it down so my granddaughter could use it and took the NASTY washcloth to the desk."

"The staff is friendly and easy to communicate with. When a problem was discovered, the staff was very helpful in getting the issue resolved. I feel that my car is safe in the parking area, and my personal belongings in my room are secure. There aren't any people hanging out and smoking in front of the hotel. I booked the room for 30 days and I feel comfortable here."

"Don’t stay here! Bloody tampons in stairwells and hallways. Homeless people in the stairwells and parking lots. Rooms are funky I changed my room just for it to smell the same. They have roaches all through the hotel I had one in my clothes so I had to clean my luggage so I didn’t bring them back with me. Beds are hard as bricks never again!!! For a 7/10 rating it gave 1/10. Staff cool though I guess they don’t have housekeeping or maintenance."