Holiday Inn Express & Suites Jacksonville Airport, an IHG Hotel

"Stayed here because it advertised an indoor pool. The pool is half indoor, 1/2 outdoor and not heated, so the pool was closed down for the season. I was bummed about this because I switched hotels for the pool. The beds were comfortable. Room clean however housekeeping never put coffee pods in our room so we would have to go to the front desk for coffee pods. Breakfast was hot and good choices, but they ran out of standard sized plates so u had to use several cake plates, no biggie just inconvenient."

"We planned on staying here for 3 night but checked out early with no refund and moved to another hotel. Only picked this hotel because of the pool but it was closed the whole time. When we asked when it would be open they kept saying they don’t know. That’s the only reason we picked this hotel. Staff was nice is the only reason we gave a 2 star. Other than that it was way overpriced and small. We have a beach view and heated pool at our new hotel right on the beach for less."

"Room was spacious and very clean along with rest room. Staff were courteous and polite. When asked for extra coffee pods they did not hesitate to provide them."

"Tanya at the front desk was awesome. Super kind and efficient. Avoid room 413 it smells really bad, but we were switched right away no questions asked. The beds are firm and very high off the ground or at least in the room we wound up with after switching. I'll update with that room number once we finish traveling. Cheers :) Update: the crazy high beds were in 423 and the hot tub wasn't working right the temp was at 98. I let Tanya know and she went to fix it right away I was just bushed from getting stuck there so I have up and went to bed. Cute pool area for sure."

"The rooms were average. Do NOT attempt to sleep on a pull out!!! The most horrible night ever! They moved us to another room for the next 2 nights and the bed was great! Service is awesome! Mario at the desk was very helpful and friendly. The fitness room is nice but needs ventilation. A fan. Anything. It's a sauna! An overall good stay and we plan to come back! I'll bring a fan."