Marriott Jacksonville Downtown
245 Water Street, Jacksonville, Florida, United States
About the Marriott Jacksonville Downtown
Marriott Jacksonville Downtown is a luxurious lodging establishment situated at 245 Water Street in the heart of Jacksonville, Florida. This upscale hotel offers modern amenities, stylish accommodations, and exceptional service to ensure a comfortable and memorable stay for guests. Conveniently located near popular attractions, dining options, and entertainment venues, Marriott Jacksonville Downtown is the perfect choice for both business and leisure travelers looking for a sophisticated and convenient place to stay in the vibrant city of Jacksonville.
Photos of Marriott Jacksonville Downtown
245 Water St, Jacksonville, FL 32202, United States
Reviews of Marriott Jacksonville Downtown
"Pathetic experience, hotel didn't let me checkin despite of confirmed booking and swiped my card for the room rent. I had to arrange for an alternative stay in the middle of the night in a foreign country and now have to fight the battle of getting my funds back.Extremely rude and unprofessional front desk lady."
"I've been thinking about this review and feel I need to warn others. My husband and I decided to go on a trip for the first time in years without our children. It was a quick one night stay. When we arrived we valet parked as that's what the hotel said we needed to do. We parked and walked around downtown Jacksonville, we woke early and attempted to leave at 8AM to go get our children. We were informed that the valet did not have our car keys. They literally had us sitting around for HOURS while they "looked" for them. They kept saying they were going to call a locksmith to come and make us a new key so we could get home but there was no urgency and helping us locate the lost keys did not seem to be a priority. We literally were just expected to stand there with little to know information and be told my the front desk that the valet is a third party and not part of the hotel, but the hotel has you use the valet AND charges you $32 a night for it. I honestly can whole heartedly say the valet lossing my car keys and lack of urgency has ruined me ever wanting to use a valet service again and stay somewhere I can't park my own car. We finally got our keys and got home to our children many many hours later."
"A very average hotel experience. As an Ambassador Elite I was not offered the minimal welcome package, not even a bottle of water. I’ve been to hotels that a a tier down for the Marriott that left a personalized letter with diverse treats and water. The managers need to train their staff. As for the gentlemen who parked my car, they were professional and friendly! Not a hotel I’ll choose in the future! Disappointed!"
"An aging hotel with a lack of quality staff in a convenient location. The hotel is clean but in need of a modernization. The staffing is clearly lacking and untrained. The front desk was un-staffed when I arrived; when I asked for an additional night I was told it was added only to discover the next day it was not. The breakfast has limited staffing; I had to seek out a host to secure a table. Also the rooms were clean but the housekeeping staff left their carts in the middle of the hallway making it difficult to navigate. None of these issues are a big deal on their own but in aggregate point to an oversight in management for not hiring quality staff and/or training them appropriately. I would also challenge the ownership to expedite a property modernization. Over the last 20 years I've spent 744 nights at Marriott properties. I would put this location in the bottom 10%. I'm willing to stay again and give them another chance but bottom line I was not impressed."
"Overall my stay here was good. Room had an excellent view of downtown Jacksonville. Bed was big and comfy. Overall I found the hotel to be clean and was able to get a restful night of sleep. Nice location not super far away from the stadium either. My only issue was that I left my luggage with the bellman and came back later and he was completely gone. He didn't lock up my luggage either as I was able to get it myself from the storage area. So definitely be careful if you decide to leave any baggage with them."
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