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Crowne Plaza Orlando - Lake Buena Vista, an IHG Hotel
8686 Palm Parkway, Orlando, Florida, United States
About the Crowne Plaza Orlando - Lake Buena Vista, an IHG Hotel
Located in the heart of Orlando, Florida, the Crowne Plaza Orlando - Lake Buena Vista is a luxurious lodging option for travelers visiting the area. Situated at 8686 Palm Parkway, this IHG Hotel offers modern amenities, spacious rooms, and impeccable service to ensure a comfortable stay for guests. Just a short drive away from popular attractions like Walt Disney World and Universal Studios, this hotel is the perfect base for exploring all that Orlando has to offer. With on-site dining options, a fitness center, and a pool, guests can relax and unwind after a day of adventure in the city. Experience the magic of Orlando at the Crowne Plaza Orlando - Lake Buena Vista.
Photos of Crowne Plaza Orlando - Lake Buena Vista, an IHG Hotel
8686 Palm Pkwy, Orlando, FL 32836, United States
Reviews of Crowne Plaza Orlando - Lake Buena Vista, an IHG Hotel
"This hotel is in a good location if you're visiting Disney properties. The ladies, Gabriela and Stefanie, at the desk were very friendly. We arrived early and they had our rooms ready within an hour after we arrived. The rooms were clean and spacious. We especially liked having a balcony and Keurig coffeemakers in the room (although we weren't wild about their coffee pods). I do have a few negatives to mention. They charge a $20 + tax per day resort fee which includes "Shuttle To Theme Parks, Parking, Local Calls, Send/receive Fax, 2 Drink Coupons". BUT when you check in, they add another $10 per day for parking which is in an unsecure parking lot. The 2 drink coupons are good for ONLY Chardonnay or beer. We don't drink either one, so this was a waste. The bar and restaurant had very limited hours. And, who uses local phone calls or faxes anymore? Not too many people. All in all, this was an okay place to stay but with all the hotel choices in this area we will probably stay somewhere else on our next visit."
"Experienced a comfortable stay at this hotel while visiting Disney World. The rooms were spacious and clean, with comfortable beds and clean sheets. The bathroom was well-maintained and the pool provided relaxation after a long day at Disney. Highly recommend you staying here!"
"Never in my life have I had such a horrible experience. Immediately after checking into my room I noticed blood on the bathroom floor and wall. Blood on my headborad and pillow. Hair and stains in the tub. Called front desk. No manager on duty. Was told there were no other rooms available. I asked to have the room cleaned. Told there was no maintenance service at night. All the nearby hotels were booked. It was already midnight and I had my kids so I didn't want to drive around that late at night. Went to front desk. Was given a spray bottle with cleaner to clean my own room. My kids and I had to change the bedsheets and clean the bathroom ourselves. Update : Next morning manager Gabby called and apologized. Said she would refund my money. Still waiting to see but I appreciate her call and apology."
"We’ve stayed here twice now, once in November and again in December 2023. I have nothing but positive things to say. I usually don’t sleep well in hotels, I always sleep well here. It’s quiet, the beds are comfortable and the pillows actually have support. The towels are also nice quality for a hotel. The location is great for going to Disney. Added bonus that the parking is free. I hate paying for parking when I’m already paying for a hotel room. The staff have always been really friendly. Each room has a balcony. We don’t go out because we have a 4 year old daredevil. Pool looks nice, unfortunately we haven’t visited when the weather has actually been nice enough to use the pool. There is a small market area in the lobby that has candy, drinks and chips etc. there is a bar and they have a breakfast buffet, but we haven’t eaten that. We have Disney passes and plan on staying here each time we come to Orlando."
"The exterior of the building looks dated but not horrible. Upon entering you can tell the building has been renovated which was expected but nice to see none the less. It took us about 20 minutes to check in with only 2 people ahead of us which was unfortunate. The lady checking us in was nice but in the middle of checking us in she said she had to make a call, which I thought was to figure out what the status of our room was but she was actually calling a shuttle service for presumably someone else. I’m not sure why she stopped what she was doing in the middle of checking us in but it prolonged the check in time by about double what it would have been and I found it very unprofessional. As we headed to the room you can start to tell that there were many cut corners regarding the renovations that took place. The room was decent but the bathroom didn’t feel very clean and the shower curtain was just a fabric liner. The sheets on our king size bed were very small, to the point where they were falling off the corners. I believe they put queen size sheets on a king sized bed. The pillows were comfy but they’re like half the size of standard sized pillows which is odd and the same goes for the towels provided. The couch in the room was full of nasty looking stains which was unpleasant to see but at least it was easy to just not sit on the couch. We love balcony’s so that was a nice touch to the rooms but unfortunately when sitting out on the balcony you’re very likely to get water splashed on you from above as every room has an AC drain pipe that run off the rooms balcony. So all of the rooms above you are dripping water that ends up splashing on you. When we got home from dinner we noticed the TV was not working due to a cable issue, we called the front desk to ask if there was an outage or if there was any solution. The gentleman at the front desk told me he would call me back with an answer but never called back. Lastly, you can hear everything from the hallway and the room next door we were woken up at 6 am from what sounded like a loud congregation. Shortly after that we heard the room service vacuuming and cleaning. The doors are so poor at absorbing the sound that it sounds like the door was left open. We knew this hotel wasn’t up to our standards as we walked into the room but the service made the experience even worse than it should have. Overall, I would say to be careful when booking because the pictures are slightly misleading."
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