Courtyard by Marriott Miami Homestead 2905 Northeast 9th Street, Homestead, FL 33033

"Giving 1 start because 0 is not an option. Booked a reservation for a wedding, the reservation was non-refundable. In 3 email communications from Marriott, nowhere does it show non-refundable (need this to be reimbursed on travel insurance). We cancelled via the app, 24 hours before stay because my wife got really sick (exposed to COVID at work), and did not want to infect the people at the hotel or wedding. Marriott removed all communication and info regarding the reservation and cancellation from the app. They charged my card for the stay and never issued an invoice which is SOP for every hotel I have ever booked with. Spent 2 hours on the phone with "elite services" to get absolutely nothing done. Another request to have the hotel issue an invoice that they should have done at time of charge. I will be deleting the app, I have requested removal of my info from their system, and will never stay at a Marriott ever again. Very disappointed. Clay Bowden"

"We had a great experience. It was clean and service was amazing. Also received this letter with a goodie bag of waters and chips. It is the small things that make an impact. Will definitely stay here again!"

"Everything is spotless in this hotel and it looks brand new everywhere. I'm only knocking a star down so that management will look at this you need to have better options on the TV and heat the pool. When we finished with our days Adventure we'd like to sit down and watch a good movie or show and not have to watch 900 commercials. I believe it said that it had premium channels but all of them were filled with commercials and why not a smart TV so people could at least use their apps. The other thing is the pool was freezing cold, can you not heat it for the couple months in the winter time. I couldn't even go in it neither was anybody else but a couple of kids. Besides that this place is beautiful it has a bar area that's opened till 10:00 they serve a paid breakfast there in the morning and there's a couple options you can get in the evening for food. It was nice to be able to drop down for a drink and there are TVs playing there. Definitely recommend this place If this review helps you please give it a THUMBS UP."

"Room and bathroom were clean and newer. No issue in booking and it is great family place. Location is also very good. The staff is friendly. Overall a very good experience and will definitely book again if we are in the area."