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The Reach Key West, Curio Collection by Hilton
1435 Simonton Street, Key West, Florida 33040
About the The Reach Key West, Curio Collection by Hilton
Located in the heart of Key West, Florida, The Reach Key West, Curio Collection by Hilton is a luxurious lodging option offering stunning views of the crystal-clear waters of the Atlantic Ocean. This upscale hotel features beautifully appointed rooms and suites, each designed for comfort and relaxation. Guests can enjoy amenities such as a private beach, a sparkling outdoor pool, a fitness center, and on-site dining options. The hotel's prime location allows easy access to popular attractions such as Duval Street and Mallory Square. Whether you're looking for a romantic getaway or a family vacation, The Reach Key West provides the perfect setting for a memorable stay in paradise.
Photos of The Reach Key West, Curio Collection by Hilton
1435 Simonton St, Key West, FL 33040, United States
Reviews of The Reach Key West, Curio Collection by Hilton
"I am going to reach out to management to let them know, but I feel like other travelers need to know what happened so they can make an informed decision. This place is not up to Hilton standards. We arrived at the hotel at 4:15 on a Sunday afternoon and waited in line for 15 minutes to check in at 4:30. We were informed by the supervisor at the front desk that our room wasn't ready. She offered to hold our luggage for us, but we turned this down. She couldn't commit to how long we would have to wait, but based on the status of the room, said not long, maybe 15 minutes. We stayed with our belongings in the lobby and waited an hour. There was a large group at the hotel for a wedding, and many members of this group were also waiting for a room, even though they had a rehearsal that evening. One woman said she had to be at the dinner in 15 minutes, so she requested her suitcase from the front desk so she could change. Her luggage had been misplaced by the front desk staff, so we were glad we didn't trust them with our luggage. Several people also complained that they had booked their rooms with points, but there was a problem in the system and they were all being charged. After an hour of waiting, I waited in line again to talk to someone at the front desk. The supervisor was busy so I spoke with the other staff member. I told her we found another place to stay, and I wanted to make sure that we could cancel this room and not be charged. She started to protest, but I reminded her that we showed up, in person, after check-in time, and had been waiting an hour, but the hotel was unable to provide a room, so we shouldn't be charged. She released our reservation and we went elsewhere. The valet attendants who brought our cars back were the only ones who apologized, profusely, and seemed to feel genuinely bad about our experience. They were awesome. I hope they find somewhere else to work. Around 8 pm I received an automated message from the supervisor asking if our room was ok, and I know it was automated, but was this the time we would have been given our room? 4 hours later? I replied and said, no, we left, and then the supervisor replied and lied and said sorry, I must have been on break when that happened. I told her no, you were standing next to the staff member that helped me and heard the entire conversation. We found a different hotel with a suite, balcony, and an ocean view for almost half the price so it all worked out for the best."
"Thoroughly enjoyed our stay here! I was a little skeptical because of the reviews about service, but they treat you like royalty here, so I guess that says more about the people leaving bad service complaints. The walk up beach is beautiful and the service at the beach and pool by Steve specifically was phenomenal. He helped us out a lot, very accommodating, friendly and super funny. I’d definitely come back. The only negative I’d say was the food at the restaurant wasn’t great- good, but not great. The drinks were yummy though!"
"Well, our stay isn't over BUT, so far it's been great. Our room is adequate and 'supposedly' we got an upgrade but it's quiet, convenient and clean...though we haven't figured out housekeeping yet. They came yesterday while we were napping then never came back (it's 30 hours later). No biggie, we'll just ask for towels. The pool staff, restaurant and bar personnel are all super friendly and we've had zero service issues. It's an easy mile from Mallory Square and most of Duval 'fun' is closer. All very walkable. To date the stay has been very enjoyable."
"We had a great stay here for the week. It was nice to have the little bit of beach to chill on in the morning then head out on the town before lunch. The food and drinks are a little more expensive than other restaurants and bars, but to be expected. The front desk were very nice and accommodating, quickly addressed anything we needed and even looked up my rewards account so I could get the points."
"From the concierge to the housekeepers, the staff is exceptionally friendly and helpful. I’ve stayed here multiple times and got a double queen bed room each time. The rooms are pretty standard and what you would expect for a resort of this size. On this trip, there was an issue with the hot water and I was forced to take cold showers on two separate days. To me, this is not an issue you’d expect when staying somewhere at this price point. The door to my bathroom also had visible water damage from a previous incident. The gift shop has convenient breakfast options that are fresh and brought in daily, although none are overly luxurious. Overall, I’ve always had a pleasant and enjoyable stay here."
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