Once Upon A Child Fort Myers

"So with being pregnant back to back as a first time mom I've been to this store multiple times. Finally decided to read some online reviews because I needed to know if it was just me everytime. EVERYTIME! I walk away disappointed with the amount they offer especially when the items are name brand and excellent condition. Not just clothes ...but carriers bassinets toys etc. More then disappointed. I totally understand why people would rather donate. We need something better !"

"The store itself is pretty well organized and usually has a lot of great stuff. I love shopping there. My issue is selling there. The ladies who handle the selling side are always extremely rude. I’ve had terrible experiences 5+ times selling items. And not because I was selling junk (they usually buy most of my items). They were just plain old rude with terrible customer service and I will no longer sell baby items there."

"I wouldn’t recommend this location in particular. I have never visit the Naples location or any other except for the Fort Myers location. I have a 5 year old daughter and has always brought her old clothes, toys and even shoes in for the past few year to this store. Well they use to be located on Cleveland and moved to this location, yesterday I called because it had been days gone by and nobody contacted me regarding my order for pick up, after I was told I would get a call regarding pick up since it was a Saturday when I dropped off my things I never got a call so I decided to call. A women by the name of “Lisa” answered the phone and I informed her and right away she was rude and nasty to me during the phone call, I ignored it and simply just thought maybe she was having a bad day or whatever the case maybe. I than went into the store to pick up my cash and to drop off more items I had and wanted to Sale to them, from the moment me and my sister walked into the store I could see the attitude all over her face. She wasn’t friendly at all… no smile, no hello how are you.. anything. Just nasty. I still proceeded to sign the forms to leave my daughters things there to sale just simply trying to give things the benefit of the doubt. I came in with my things in a plastic bag as they have informed me that everything needs to be in a bag, bin or tote. Lisa goes to say with a nasty attitude “Next time you need to bring a different type of bag or we won’t accept your things”. I went on to tell her well I didn’t know it was a particular bag, but I would do so for next time no problem. She pointed down to direct me to the next counter dismissing me without a word to go and pick up my cash so I went to the next counter where there was another women that help take care of me I asked her a few questions and quickly Lisa interrupted again this time just simply being nasty and rude, shortly later I decided to take the bag of things I brought in BACK and not sale to them. I wouldn’t recommend this location to shop or sale. The women Lisa was a nightmare. Another employee there told me the manager was “Amanda” there was no manager on the shift when I went in. I left a phone call to speak with the Owner because someone needs to know if this and how this cooperation is being ran. I’m sure if she was that way with me other Mother’s has experienced this as well. Just unbelievable a total nightmare."

"Let me start off by saying I've never had an issue with this store. But now I have some concerns of items I've purchased from here. We purchased a bassinet from this exact location. My son used it till he outgrew it. We decided to sell it back to this store after purchasing a different one for our new baby. It turns out we were unable to sell it back because it's missing straps at the bottom of the bassinet. One of the girls in the store said it makes it unsafe for an infant to use. They then said they could be liable if something happened. Thank God my son was never injured using this bassinet that they sold without the bottom straps. So this store sold us an unsafe product then they were basically like, "Sorry, consider your kid lucky." So I encourage all mom's looking to buy second hand baby products to make sure you inspect the product like crazy. Make sure you're not purchasing something unsafe from this store, or any second-hand baby store for that matter. Everything else we've bought like clothes are good."

"Stopped while on vacation just after getting off the plane for some toddler necessities. Found a chair booster, board books, toys, and an adorable outfit all for WAY less than retail. Way better than packing all these items! Great friendly service too, despite me walking in minutes before closing!"