BOSS Store

"Worst customer service I have ever seen in my entire life. I bought several Hugo Boss polo shirts to give as gifts for Christmas, no one told me that I had to put my account in case I had to exchange or return. I understand the policies of business but the employees of this store they only occupy a space. since they don't want to help anyone they made me go several times to the store to talk to a manager and when I got there the store manager told me to wait for The representative who helped me, when she arrived I heard her talking to another representative muttering that she only told me that she already tried to talk to the store manager and that she couldn’t do nothing about else and not to bother her anymore. I do not recommend this store to buy here, there is no customer service. On top of that I had to buy new shirts with a bigger size because they did not wanted to do the exchange because I did not had the receipt and on top of that I had to keep the ones I already bought, very bad experience, next time I'm going to Hugo Boss in Orlando Florida."

"Unpleasant experience..! staff's behavior was impolite, and it disrupted your attempt to use the mirror. Additionally, the manager's actions seemed deliberate, blocking your view where ever we tried to move."

"Rude and unhelpful sales associates that hate their job. Was interested the brand and made several visits. Each time I ended up not buying anything due to sales people who don't want to provide any customer service at all!"

"Staff is incredible here; Marcial helped me select the perfect tuxedo for my wedding & ensured the fit was absolutely perfect. He & Chris Galante, the GM, even went the extra mile to replace my tuxedo shirt on short notice when a button popped. This is my first stop whenever I need a new suit or sport coat and it's not just because of the quality of the Boss brand; it's because of their service & dedication to making the customer their top priority."

"The lady in there was rude, I asked for a different size for a polo she handed me the polo without saying a word. I went to try it on, brought it back to her to buy it, she took it out of my hands, went to the register ( at this point i did not say i was gonna buy it) and for the first time since I got to the store she asked me a question, the first one! "cash or card?", I said card, signed the little iPad to confirm the purchase, she shoved the receipt in the bag and she said "okay bye"."