Roses Express

"Very great customer service. Wonderful prices! I love the staff at this store"

"Well, called the store and asked the operator /customer service representative regarding some info on a product as I will be traveling for over 70 one way to pick this item up. The CSA took a stab at guessing that it was in stock, but when I asked her how may were in stock she couldn't give an answer and just told me to call back at some other time. I am not going to try to assume the reason for which she did not want to help, but her customer service skills are now rated as an "F". All stores should live by the principal processes to provide excellent customer service. I hope this doesn't reflect on the rest of the store employees."

"I guess employees were having their own personal holiday and shut the store down almost an hour early and lock the doors.. lol I'm sure the owners/managers, wouldn't have approved. Maybe you were one. Clocking hours sitting in the rocking chairs with the doors locked 20 minutes before the store closes. Really? I get five 10 minutes maybe to not get stuck with people walking around afterwards but 20, 30 minutes before the store even closes. Lock in the front doors and just sitting waiting to go home.. lol crazy and people want a higher minimum wage? Lol"

"I love this store. Cheap prices. Very affordable for people just moving into there new apartment and really can't afford high end items. This your store; decent quality products sold here."

"Update my review!! 11-24-2020 So I walk In the store and since it says 9pm as there close time I assume that it’s correct, all the cashiers / workers were all gathered at the front just hanging out. I run to grab the few things that I need since I heard the girl say they would be about to close. I was the ONLY customer In the store, as I was walking up to the register A cashier seen me coming and picks up the P.A system and says We are Now closed you will have to wait until tommorow if you want to purchase anything. I look at my watch it’s 7.59 pm. Would it really be that horrible to ring up your last customer that was fixing to spend 100.00 dollars in there on my item? Horrible Customer Service today!!! I love some of the deals they have in this store I don’t have carpet in my home we have laminated and hardwood floors because I don’t like carpet, I’m a neat freak and I don’t like the dirt that gets trapped into carpet. So I will come to Roses and buy the rugs they have in there store. I have yet to find a better price in rugs! I place them At the doorways and garage as well as sometimes but a medium size area rug or runner to keep me from having to mop and sweep 5 times a day. I happened to come across matching pajama pants that I needed 4 pair. When I went to check out the cashier took off the security tags and one of them happened to rip a pretty nice hole in the Pajama bottoms she showed it to me and asked if I wanted to get another pair but they only had the 4 left. I told her it was no big deal, that I could sew the hole ,she called for a manager and asked the manager to discount the pants for me. I thought that was kind because I didn’t ask her for that but she got me 3.00 off and the pants were only 5.99 each. So that was great customer service. The girl in the picture I think her name was Jennifer was lovely!"