VERSACE 1700 Sawgrass Mills Circle, Sunrise, FL 33323

"Bad experience at the Versace Sawgrass mall today, my husband bought a bag to the sales associate Juliana on Dec 2, at that moment she said he could return it right after Christmas if I don’t like it, today we went to the store to do the return or exchange, and this same lady said “We don’t do returns “ we ask to do an exchange since she offered that at the beginning, her answer was: talk to the store manager, we did the line, the manager repeated the same thing “ we don’t to returns” my husband explained that Juliana offered to do the return or exchange even after the 15 days return policy since it was a Christmas present. She called Juliana , Juliana at that moment said “We don’t do returns” obviously at the beginning Juliana LIED to have the deal and get the commission, the store manager instead of helping us, she supported Juliana saying that was a misunderstanding of my husband who trusted Juliana’s statement about the return, it was Not a misunderstanding of my husband IT WAS Juliana’s LIE TO HAVE THE DEAL."

"Had an amazing shopping experience today with Ralph. He was attentive, informative, and very pleasant to work with. He also helped us pick out some items that we would otherwise have looked over."

"Amazing sales Great choices Friendly staff"

"I am totally upset with this store and , I will never go again. My husband bought recently a purse from there and it get damaged in 1 month. I can't believe it.! The purse comes with a little envelope inside. I spray alcohol like, I spray to my Gucci wallet and allacceptable. I have and never happened this before.. this supposed to be leather? Leather never will get damage wirh one time and little spray Of alcohol. Because of the Virus sometimes I spray on my stuffs. I can show to Versce how other leather purses that I have never get damaged like their brand. I went to the store and the assistant Manger told me that the manager was not there, so she cannot help wirh that issue . I was traveling next day so I couldn't come back . I asked her to call the manager . Really I was totally surprised because the manager was not there , nobody could help me with my issue? Then she called the manager and she told me that because I sprayed alcohol they cannot do anything? Oh my God that really made me more upset! Then, They told me because was in discount and is an outlet price the quality is not like always? So, please don't buy at that outlet. How an employee can tell you that the quality is not so good because you pay less, with discount and in an outlet! Go to any outlet but no there. I couldn't write this before because ,I just came from my trip and I will post it all the times until somebody from Versce contact Me to solver this and give a professional answer."

"Pretty terrible. The store only allowed 2 people in the store. As you can see from video, there is plenty of room for more customers! Are we trying to create a mystique?...news flash, your an outlet! Only 7 people in line. They could have well fit us in."