Soma Intimates 11215 Metro Parkway, Fort Myers, FL 33966
About the Business
![Soma Intimates Soma Intimates](https://guideinua.b-cdn.net/images/logo_new/809/30274213/logo.webp)
Soma Intimates is a store located at 11215 Metro Parkway, Fort Myers, Florida, United States. They offer a wide selection of intimate apparel such as bras, panties, sleepwear, and more. Currently, they are running various promotions including 25% off your entire purchase on select styles, 5 for $39 panties, and buy 3, get 2 free panties. They also have a rewards program where members can earn points on qualifying purchases. Additionally, they offer free returns on full-priced bra purchases made online and free standard shipping on orders over $100 within the continental U.S. Visit Soma Intimates for a great selection of intimate wear and special offers.
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Reviews
"The Customer Service is very horrible. I made an online purchase for a friend's birthday gift. She never received it. I waited a little over a week to contact them in hopes of the order arriving as it was a holiday weekend. I emailed them twice and have yet to receive a response. I've gone to their site in hopes of using LiveChat twice and both times there are no agents available. I'm currently in the phone queue and it's been over 24 minutes. I have Soma pajamas and they are the best, but this service is horrible"
"Worst customer service on the planet. Wish I could give them zero stars. I will be returning everything I bought this season and I will never purchase from them again. I understand that this holiday season has been unprecedented. But, what I have gone through is ridiculous. I ordered several items from SOMA for Christmas. I received most with no issues. I ordered an item on 17 December. I was charged and the item shows shipped on 18 December. 31 December, still not received. Tried to contact customer service. On hold waiting for over an hour, finally got through only to have the system hang up on me. Called back, waited 40 more minutes....system hung up on me. So, sent email to customer service. Received a response....".you need to use live chat or call customer service number". So, I attempt live chat. Receive message, "live chat unavailable. Please call." So, back on phone to customer service. 1 hour 10 minutes later, get through....system disconnects. so, called corporate headquarters. "operator unavailable". Wasted over 4 hours of my day to try to find a $70 item. I am now heading to the store to return the $500 worth of stuff I do have. And I will never shop with this company again! Save the headache and support a company that actually cares for its consumers."
"I have been a longtime customer. My bra wire broke in less than 50 days of me having the bra. The customer support person treated me like I was the reason for the bra breaking and now I have to jump through hoops to get a replacement. I provided my order number. She really didnt care from the get go that i was having a problem or that Soma would be losing a 10 year customer. Really not cool."
"I purchased a gift card. Soma charged my card and sent it by mail. The post office lost the card and Soma will not replace card in time for x-mas or help me at all . I held on the phone for post office for 2 hours today before giving up. I am going to try to cancel charge on my card next and will never shop at Soma again"
"Don' buy these bras. I brought several with the matching panties at an expensive price. With very little wear (I am retired) after approx 10 times wearing three of the Soma bras the underwire came up and hurt my arm. The store refused to acknowledge the problem and I was left with bras that I could not use."
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